Hiring For Manager - Last Mile Operations - Business Excellence -
- Flipkart
- 4 - 9 years
- Bengaluru
- 13 days ago
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Job Description
Role & responsibilities
About the Role
- This role is responsible for managing all the planning, coordination and performance management of operations activities related to Large & Grocery Fulfillment centrally.
Responsibilities:
- End to end accountability of planning and executing scale up, performance optimization and capacity management in coordination with Zonal and city teams
- Balance multiple conflicting priorities of Scale increase, Metrics performance and Cost optimization and achieve the targets in each area as decided in the annual plan
- Drive long term plans and build necessary asset capacity in coordination with respective stakeholders.
- Manage and ensure availability of necessary assets and infrastructure to deliver it
- Identify opportunities to improve performance and cost in consultation with design teams and drive necessary process improvements, mechanization and automation
- Drive Innovation and people development structurally and create a high performance culture
- Work with cross functional teams on planning and budgeting to achieve optimum performance for the zone
- Demonstrate thought leadership and functional expertise in Fulfillment Centre operations and last mile operations
- Lead and manage a large and diverse team. Build right performance culture and drive a vision to improve the team continuously
- Manage end to end planning and execution of infrastructure capacity, facility set up and scale up for the business in line with operating plans
- End to end responsibility of monitoring and ensuring adherence to operating plans on capacity, scaling up
- operations, operating metrics and cost per order across all operating cities both own operated and 3PL in coordination with the Zonal teams
- Drive right people policies, build a high performance culture and build a diverse team and facilitate people development and ensure high engagement levels with people
- Continuously improve processes and policies to keep up with the evolving business needs and be ahead of the plan through innovation and process improvements
- Set a long term vision on process improvements and automation required and work with design teams to find solutions for assets
- Deploy new processed in all facilities and scale up in line with the plan and ensure compliance to timelines and cost targets
- Support 3PL vendors with process expertise to facilitate performance and cost control
- Retrieve, Analyze and monitor operational performance.
- Also, drive action points with teams for improvement.
- Facilitate problem solving where required
- Coordinate and manage periodic performance review meetings with the zones and follow up and ensure identified action items are completed on time
- Champion all compliance and safety initiatives and identify areas of improvement and work with stakeholders to improve safety culture
Preferred candidate profile
Requirements:
- MBA from a premier institution
- Relevant knowledge and experience in large scale operations
- Proven experience in Planning, Problem Solving, Innovation, Stakeholder Management & data based working.
- Experience in process improvement and cost optimization will be added benefit
- Teamwork & Leadership
- Problem Solving & Decision Making
- Stakeholder Management & Project Management
- Conflict Management
- Situational & Strategic Thinking
- Execution Excellence
- Analytical skills & data management
- Proficient Communication Skills (Verbal & Written)
- Adaptability to Change
To succeed in this role you should have the following
1) Proactive engagement to solve customer issues before they escalate, a keen ability to gather and act on customer feedback to drive customer experience improvements, and the agility to adapt strategies in real-time to meet evolving customer needs.
2) Continuously strive to improve accuracy of delivery, speed & efficiency of operations & visibility of touchpoints.
3) Success in this role is measured not only by individual performance but also by the ability to contribute to a culture of Customer Obsession that aligns with our strategic goals as a leading e-Commerce organization.
Qualification : B-tech or MBA (Preferred candidates from Tier I/II MBA institutes)
Job Classification
Industry: Courier / LogisticsFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: FlipkartLocation(s): Bengaluru
Keyskills: Cost Optimization Business Excellence Operations Planning Operational Excellence Strategy Deployment Last Mile Process Optimization Process Excellence
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