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Hiring For Manager - Last Mile Operations - Business Excellence - @ Flipkart

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 Hiring For Manager - Last Mile Operations - Business Excellence -

Job Description

Role & responsibilities

About the Role

  • This role is responsible for managing all the planning, coordination and performance management of operations activities related to Large & Grocery Fulfillment centrally.

Responsibilities:

  • End to end accountability of planning and executing scale up, performance optimization and capacity management in coordination with Zonal and city teams
  • Balance multiple conflicting priorities of Scale increase, Metrics performance and Cost optimization and achieve the targets in each area as decided in the annual plan
  • Drive long term plans and build necessary asset capacity in coordination with respective stakeholders.
  • Manage and ensure availability of necessary assets and infrastructure to deliver it
  • Identify opportunities to improve performance and cost in consultation with design teams and drive necessary process improvements, mechanization and automation
  • Drive Innovation and people development structurally and create a high performance culture
  • Work with cross functional teams on planning and budgeting to achieve optimum performance for the zone
  • Demonstrate thought leadership and functional expertise in Fulfillment Centre operations and last mile operations
  • Lead and manage a large and diverse team. Build right performance culture and drive a vision to improve the team continuously
  • Manage end to end planning and execution of infrastructure capacity, facility set up and scale up for the business in line with operating plans
  • End to end responsibility of monitoring and ensuring adherence to operating plans on capacity, scaling up
  • operations, operating metrics and cost per order across all operating cities both own operated and 3PL in coordination with the Zonal teams
  •  Drive right people policies, build a high performance culture and build a diverse team and facilitate people development and ensure high engagement levels with people
  • Continuously improve processes and policies to keep up with the evolving business needs and be ahead of the plan through innovation and process improvements
  • Set a long term vision on process improvements and automation required and work with design teams to find solutions for assets
  • Deploy new processed in all facilities and scale up in line with the plan and ensure compliance to timelines and cost targets
  •  Support 3PL vendors with process expertise to facilitate performance and cost control
  •  Retrieve, Analyze and monitor operational performance.
  • Also, drive action points with teams for improvement.
  •  Facilitate problem solving where required
  • Coordinate and manage periodic performance review meetings with the zones and follow up and ensure identified action items are completed on time
  • Champion all compliance and safety initiatives and identify areas of improvement and work with stakeholders to improve safety culture

Preferred candidate profile


Requirements:

  •  MBA from a premier institution
  •  Relevant knowledge and experience in large scale operations
  • Proven experience in Planning, Problem Solving, Innovation, Stakeholder Management & data based working.
  • Experience in process improvement and cost optimization will be added benefit
  • Teamwork & Leadership
  •  Problem Solving & Decision Making
  • Stakeholder Management & Project Management
  • Conflict Management
  • Situational & Strategic Thinking
  • Execution Excellence
  • Analytical skills & data management
  • Proficient Communication Skills (Verbal & Written)
  • Adaptability to Change

To succeed in this role you should have the following

1) Proactive engagement to solve customer issues before they escalate, a keen ability to gather and act on customer feedback to drive customer experience improvements, and the agility to adapt strategies in real-time to meet evolving customer needs.
2) Continuously strive to improve accuracy of delivery, speed & efficiency of operations & visibility of touchpoints.
3) Success in this role is measured not only by individual performance but also by the ability to contribute to a culture of Customer Obsession that aligns with our strategic goals as a leading e-Commerce organization.

Qualification : B-tech or MBA (Preferred candidates from Tier I/II MBA institutes)

Job Classification

Industry: Courier / Logistics
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time

Contact Details:

Company: Flipkart
Location(s): Bengaluru

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Keyskills:   Cost Optimization Business Excellence Operations Planning Operational Excellence Strategy Deployment Last Mile Process Optimization Process Excellence

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Flipkart

Petpooja is the largest next generation Point of Sale Software platform with the usage of more than 1,00,000+ outlets live across India. We are a Product base software company based out of Ahmedabad, Gujarat.\n\nThe company is present in more than 145+ cities across India, with more than 1200+ emplo...