Role & responsibilities
About the Role
Responsibilities:
Preferred candidate profile
Requirements:
To succeed in this role you should have the following
1) Proactive engagement to solve customer issues before they escalate, a keen ability to gather and act on customer feedback to drive customer experience improvements, and the agility to adapt strategies in real-time to meet evolving customer needs.
2) Continuously strive to improve accuracy of delivery, speed & efficiency of operations & visibility of touchpoints.
3) Success in this role is measured not only by individual performance but also by the ability to contribute to a culture of Customer Obsession that aligns with our strategic goals as a leading e-Commerce organization.
Qualification : B-tech or MBA (Preferred candidates from Tier I/II MBA institutes)
Keyskills: Cost Optimization Business Excellence Operations Planning Operational Excellence Strategy Deployment Last Mile Process Optimization Process Excellence
Petpooja is the largest next generation Point of Sale Software platform with the usage of more than 1,00,000+ outlets live across India. We are a Product base software company based out of Ahmedabad, Gujarat.\n\nThe company is present in more than 145+ cities across India, with more than 1200+ emplo...