Hiring For Manager - Last Mile Operations - Business Excellence -
- Flipkart
- 4 - 9 years
- Bengaluru
- 15 days ago
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Job Description
Role & responsibilities
About the Role
- This role is responsible for managing all the planning, coordination and performance management of operations activities related to Large & Grocery Fulfillment centrally.
Responsibilities:
- End to end accountability of planning and executing scale up, performance optimization and capacity management in coordination with Zonal and city teams
- Balance multiple conflicting priorities of Scale increase, Metrics performance and Cost optimization and achieve the targets in each area as decided in the annual plan
- Drive long term plans and build necessary asset capacity in coordination with respective stakeholders.
- Manage and ensure availability of necessary assets and infrastructure to deliver it
- Identify opportunities to improve performance and cost in consultation with design teams and drive necessary process improvements, mechanization and automation
- Drive Innovation and people development structurally and create a high performance culture
- Work with cross functional teams on planning and budgeting to achieve optimum performance for the zone
- Demonstrate thought leadership and functional expertise in Fulfillment Centre operations and last mile operations
- Lead and manage a large and diverse team. Build right performance culture and drive a vision to improve the team continuously
- Manage end to end planning and execution of infrastructure capacity, facility set up and scale up for the business in line with operating plans
- End to end responsibility of monitoring and ensuring adherence to operating plans on capacity, scaling up
- operations, operating metrics and cost per order across all operating cities both own operated and 3PL in coordination with the Zonal teams
- Drive right people policies, build a high performance culture and build a diverse team and facilitate people development and ensure high engagement levels with people
- Continuously improve processes and policies to keep up with the evolving business needs and be ahead of the plan through innovation and process improvements
- Set a long term vision on process improvements and automation required and work with design teams to find solutions for assets
- Deploy new processed in all facilities and scale up in line with the plan and ensure compliance to timelines and cost targets
- Support 3PL vendors with process expertise to facilitate performance and cost control
- Retrieve, Analyze and monitor operational performance.
- Also, drive action points with teams for improvement.
- Facilitate problem solving where required
- Coordinate and manage periodic performance review meetings with the zones and follow up and ensure identified action items are completed on time
- Champion all compliance and safety initiatives and identify areas of improvement and work with stakeholders to improve safety culture
Preferred candidate profile
Requirements:
- MBA from a premier institution
- Relevant knowledge and experience in large scale operations
- Proven experience in Planning, Problem Solving, Innovation, Stakeholder Management & data based working.
- Experience in process improvement and cost optimization will be added benefit
- Teamwork & Leadership
- Problem Solving & Decision Making
- Stakeholder Management & Project Management
- Conflict Management
- Situational & Strategic Thinking
- Execution Excellence
- Analytical skills & data management
- Proficient Communication Skills (Verbal & Written)
- Adaptability to Change
To succeed in this role you should have the following
1) Proactive engagement to solve customer issues before they escalate, a keen ability to gather and act on customer feedback to drive customer experience improvements, and the agility to adapt strategies in real-time to meet evolving customer needs.
2) Continuously strive to improve accuracy of delivery, speed & efficiency of operations & visibility of touchpoints.
3) Success in this role is measured not only by individual performance but also by the ability to contribute to a culture of Customer Obsession that aligns with our strategic goals as a leading e-Commerce organization.
Qualification : B-tech or MBA (Preferred candidates from Tier I/II MBA institutes)
Job Classification
Industry: Courier / LogisticsFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: FlipkartLocation(s): Bengaluru
Keyskills: Cost Optimization Business Excellence Operations Planning Operational Excellence Strategy Deployment Last Mile Process Optimization Process Excellence
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www.industrybuying.com\n\nIndustryBuying is a leading B2B product platform in India, jointly owned by MonotaRO, W.W Grainger, and IndiaMart. Specializing in industrial and agricultural products for businesses and SMEs, we have served over 1.5 million SME customers with a catalog of products from glo...
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