Hiring Ar Caller Fresher (voice Process) - Ntt Data - Chennai
- NTT DATA, Inc.
- 0 - 1 years
- Chennai
- 15 days ago
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Job Description
Dear Candidate,
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence, and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
Job Details:
- Job Title: Customer Care Collections Senior Representative (Voice Process)
- Experience: Freshers
- Education Qualification: 2022, 2023 & 2024 Graduates are eligible (2025 graduates with all sem marksheet & university-provided consolidated certificates are required to be considered)
- Skillset: Excellent communication skills and Interest to learn
- Shift: Night Shift
- Work Location: Chennai DLF
- Mode of Work: Work From Office
In these roles, you will be responsible for:
- Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts receivable.
- Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
- Analyzing medical insurance claims for quality assurance
- Resolving moderately routine questions following pre-established guidelines
- Performing routine research on customer inquiries.
- Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services, and processes performed by the team
Requirements for this role include:
- Ability to work regularly scheduled shifts from Monday-Friday, (8:30 PM to 5:30 AM) or (10:30 PM to 7:30 AM).
- 10+2+3 Years of Education qualification is a must.
- 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
- 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
- 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions
All the best!!!
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: FreshersContact Details:
Company: NTT DATA, Inc.Location(s): Chennai
Keyskills: AR Calling Excellent Communication In English International Voice Voice Support US Process Denial Management International BPO International Calling
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