Associate Manager Infrastructure Services
- DXC Technology
- 15 - 21 years
- Bengaluru
- 5 days ago
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Job Description
Key Responsibilities:
- Maintain accurate software asset inventories using enterprise SAM tools (e. g. , ServiceNow SAM Pro, Flexera, Snow).
- Manage the end-to-end software lifecycle: acquisition, deployment, maintenance, and retirement.
- Analyze software usage data to optimize licensing and reduce unused or underused software.
- Ensure ongoing compliance with vendor license agreements and industry regulations.
- Conduct internal software audits and support vendor or third-party audit requests.
- Interpret and apply complex licensing rules across various models (SaaS, subscription, perpetual, etc. ).
- Collaborate with procurement to validate licensing requirements prior to software purchases.
- Maintain and reconcile entitlement records against deployments and usage data.
- Automate license harvesting and reclamation using SAM tool workflows.
- Monitor software renewal dates and proactively manage renewals to avoid penalties.
- Create and maintain license position reports (Effective License Positions - ELPs) for key vendors.
- Develop optimization strategies to drive cost avoidance and value realization.
- Integrate SAM tools with ITSM and CMDB platforms to ensure real-time accuracy.
- Apply software normalization and categorization for consistent reporting.
- Establish and enforce policies and controls related to software acquisition and usage.
- Participate in software contract negotiations by providing entitlement and usage intelligence.
- Define KPIs and performance metrics for software asset health and compliance.
- Create dashboards and custom reports for leadership and compliance teams.
- Ensure software deployment aligns with enterprise architecture standards.
- Assess risk exposure related to unlicensed or shadow IT software.
- Develop and deliver training on SAM best practices across the organization.
- Stay updated on licensing changes from major vendors like Microsoft, Oracle, Adobe, etc.
- Lead continuous improvement initiatives for SAM process maturity (aligned with ISO/IEC 19770).
- Act as SME (subject matter expert) in audits and legal discussions involving software compliance.
- Collaborate with cybersecurity teams to track unauthorized or high-risk software installs.
- Maintain documentation of SAM procedures and ensure alignment with ITIL practices.
- Evaluate new SAM tools or modules for feature fit and process automation.
- Implement license reallocation processes during employee offboarding or system retirement.
- Work with cloud teams to manage SaaS and cloud-based software spend (e. g. , AWS Marketplace, Azure).
- Contribute to enterprise IT governance by linking software compliance with broader IT asset management.
Required Skills and Qualifications :
- Minimum 10+ years of experience working in software asset management tools.
- Strong understanding of all software products and licensing models.
- Experience in software license compliance and audit processes.
- Strong analytical skills for data reporting and trend analysis.
- Knowledge of IT infrastructure and its relationship with license tracking.
- Excellent communication skills for reporting and collaborating across teams.
- Organization skills to balance and prioritize work.
- Ability to work in a team environment.
Preferred Qualifications :
- Certified Software Asset Manager (CSAM).
- Experience with other SAM tools (e. g. , Flexera, ServiceNow).
- ITIL Foundation or other asset management certifications.
- ServiceNow SAM Pro certification (if applicable)
Work Environment
- Work from Office is mandatory
- This job role requires to work in rotational / night shifts.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: IT Infrastructure Services - OtherEmployement Type: Full timeContact Details:
Company: DXC TechnologyLocation(s): Bengaluru+ View Contact
Keyskills: Procurement Social media Trend analysis Asset management microsoft Oracle Adobe Continuous improvement Licensing IT asset management
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