Customer Service Executive @ NoBroker

Job Description

Job Title: Customer Service Expert L-1

Location: Pan India

Type : Work From Home

Salary Range: 12,000 to 14000 (In hand)(related experience with proper documents) + 2,000 (net allowance ) + incentives

Qualification / Education and other Requirements:

• Education- Any 10 th , 12 th and Diploma, Graduates, Post Graduates. (with 0-3 years of exp.)
• Excellent verbal and written communication.
• Good Interpersonal skills, numerical and analytical ability.
• Decision making skills.
• Language required: English, Hindi + any south languages OR English + any 2 south languages OR English Kannada OR English Tamil
• Proficient in MS-Office (Excel, Word).
• Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM).
• Comfortable with working 6 days a week and the week off will be on weekday.

** Own Laptop with webcam, good speed Internet connection and power backup is a must**

About the company

NoBroker.com is the world's largest C2C marketplace in online real estate. NoBroker is the 37th

IndianStartup to have entered the Unicorn club in 2021. For more Information, PFB Company Link for your reference.

https:// www.nobroker.in/ NoBroker is the first prop-tech real estate startup, which has raised $5 million in funding from

We are looking forward to associating with you in terms of our requirements at NoBroker.

Role and Responsibility: Customer Service Expert L-1

• Act as relationship manager for the Paid customers of NoBroker.
• Build sustainable relationships and trust with customer accounts through

open and interactive communication.

• Identify and assess customers needs.
• Service customer in finding the right tenant / house as per the requirement of customer.
• Dial outbound and attend inbound calls of customer and leads.
• Use internal tools and methods to provide best possible service to the customer.
• Negotiate with leads on behalf of customer.
• Keep customer up-to date on the progress of his account.
• Follow communication procedures, guidelines and policies.
• Go extra mile to provide excellent customer service.

About Training- Training will be provided for initial few days for an employee to understand end to

end process.

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