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Senior Executive @ Swiggy

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 Senior Executive

Job Description

Role & responsibilities


  • Engaging with potential leads via calls drive successful conversions.
  • Utilize strong sales techniques to persuade and close deals efficiently.
  • Work closely with the OSP team to enhance the overall performance of the SNO process.
  • Monitor and track lead status, ensuring timely follow-ups for better conversion.
  • Identify and resolve customer objections to facilitate a smooth payment process.
  • Maintain high call quality standards and ensure adherence to process guidelines.
  • Provide feedback on customer behavior and market insights to refine sales strategies.
  • Real-Time Performance Monitoring : Ensuring immediate interventions and data-driven improvements.
  • Targeted Coaching & Motivation : Actively driving agents to enhance their sales approach and maximize conversions.
  • Quick Adaptation to Process Enhancements : Implementing necessary changes based on real-time insights.
  • Accountability & Ownership : Strengthening leadership at the center level for better execution and alignment with goals.

Job Classification

Industry: Food Processing
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time

Contact Details:

Company: Swiggy
Location(s): Ahmedabad

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Keyskills:   Advanced Excel Team Management Excel SQL

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Swiggy

Swiggy is Indias leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500 cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independ...