Guest Relation Executive Lucknow
- PVR INOX
- 1 - 5 years
- Lucknow
- 1 day ago
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Job Description
JOB DESCRIPTION: GUEST RELATION EXECUTIVELOCATION: LucknowJOB TITLE: Guest Relation Executive
DEPARTMENT Operations
JOB PURPOSE: To provide quality and personalized service to customers and ensure their safety and satisfaction index.
DUTIES AND RESPONSIBILITIES:
- Supervision of Guest Assistance.
- Execute all the guest relations activities to achieve maximum guest satisfaction index scores.
- Provide training to staff on customer interaction, service standards, and communication skills.
- Adhering to and inspecting the grooming standards of the staff and assisting in case if there is any gap.
- In coordination with duty manager, chalk out a staffing plan on a weekly basis.
- Generate monthly sales reports and performance reports.
- Financial responsibility of the box office and candy of the property.
- Coordinating with other departments to ensure that the product and service standards are delivered.
- Escorting the guests at all times.
SPECIFICATIONS: Qualification:
- Educational: 12th IHM graduate/graduate with prior industry experience preferred in the hospitality sector.
- Professional:
Experience: 1-5 yearWorking conditions: In cinemasCompetencies:
- Knowledge of the Product.
- Socially aware of the Page 3 clientele.
- Basic knowledge of MS Office is preferred.
- Good PR skills.
- Cheerful and outgoing personality.
- Communication skills, especially English.
- Confident personality.
#urgentlyhiring #immediatejoiners #hospitality #cinema
Job Classification
Industry: Film / Music / EntertainmentFunctional Area / Department: Food, Beverage & HospitalityRole Category: Front Office & Guest ServicesRole: Guest Service AssociateEmployement Type: Full timeContact Details:
Company: PVR INOXLocation(s): Lucknow
Keyskills: Customer Relationship Hospitality Management Front Office Hotel Management Receptionist Activities Guest Service GRE Guest Handling Air Hostess Activities Hotel Operations Guest Relationship Management
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