Principal Analyst - Oracle SCM
- Zapnosys Ai
- 10 to 14 Yrs
- Noida, Gurugram
- 18 hours ago
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Job Description
- As a Principal Support Engineer at Oracle, you will be responsible for providing post-sales support and solutions to Oracle customers, acting as an advocate for customer needs. Your role will involve addressing non-technical customer inquiries through phone and electronic communication channels, as well as handling technical questions related to Electronic Support Services. You will serve as a primary point of contact for customers, facilitating relationships with Support and offering guidance to internal Oracle employees on various customer situations and escalated issues. In this position, you will deliver strategic technical support to ensure the highest level of customer satisfaction. Your focus will include utilizing automated technology and instrumentation to diagnose, document, and resolve customer issues, as well as prevent future problems. As an expert member of the technical problem-solving team, you will be called upon to address complex and critical customer issues, sometimes requiring on-site visits. You will play a key role as a leader and mentor within the team, providing guidance and direction to others. The work is non-routine and highly complex, requiring advanced technical and business skills in your area of specialization. The ideal candidate will have at least 7 years of experience with Core products or 8 years of experience with Applications products, along with a degree in Computer Science, Management Information Systems, Science, Engineering, Math, Physics, Chemistry, or relevant professional/technical experience for Applications. In terms of responsibilities, the candidate is expected to possess strong knowledge of supply chain business processes and concepts. Hands-on experience in implementing and supporting EBS/Fusion Supply Chain Modules such as OM, Shipping, Inventory, Procurement, and Warehouse Management Systems is essential. Additional expertise in Planning (Demantra/ASCP) and Transportation Management (OTM) will be advantageous. The candidate should be able to align product functionality with business processes and provide implementation advice to customers on leveraging Oracle EBS Supply Chain Modules effectively. The candidate should also have strong technical debugging skills using SQL, PLSQL, and Reports, as well as excellent problem-solving abilities. Effective customer interactions, service orientation, and operations management skills are crucial for understanding and addressing customers" needs promptly. Collaboration with peers, continuous learning, flexibility, and documentation of activities are also key aspects of the role. Personal attributes such as self-drive, analytical skills, customer support, communication skills, willingness to learn, teamwork, customer focus, confidence, and organizational skills are highly valued. The candidate should have a high level of commitment to customer satisfaction, at least 10+ years of techno-functional experience in Oracle Supply Chain Modules, and a minimum of 2 years of leadership experience in customer-facing roles. Technical expertise in EBS R12/Fusion/SaaS Supply Chain modules and proficiency in debugging skills using SQL, PL/SQL, Forms, Reports, XML/BI Publisher, and Workflow are required. The role entails shift work, including night shifts on a rotational basis, and will be based in Bangalore, Hyderabad, or Noida. Oracle is a global leader in cloud solutions, committed to leveraging technology to address current challenges. With a focus on inclusivity and diversity, Oracle offers a supportive and inclusive work environment that encourages innovation and work-life balance. Competitive benefits, flexible medical, life insurance, retirement options, and volunteer programs are some of the ways Oracle supports its employees. The company is dedicated to including people with disabilities in all aspects of employment and provides accessibility assistance upon request.,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Principal Analyst - Oracle SCMContact Details:
Company: OracleLocation(s): Noida, Gurugram+ View Contact
Keyskills: Procurement Inventory Oracle Transportation Management Warehouse Management Systems Planning SQL PLSQL Forms Reports Workflow
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