Team Leader, Operations
- Concentrix
- 3 - 8 years
- Mumbai
- 11 days ago
- Email to a friend
- Report this job
Job Description
Job Title:
Team Leader, Operations Job Description
Role and Key Responsibilities: Responsible to meet all agreed client SLAs and performance parameters Provide support to the team by acting as the first line of escalation for customer related queries in order to provide exceptional customer service Develop strong interpersonal relationships with the team, to cohesively bond them together with the Customer and integrate them with the vision and core values of the Customer To embody the spirit of excellence through team building, able leadership and sound people management skills Identify areas of concern and under performance and take corrective measures Responsible for development of team members- team motivation, up-skilling- career development Provide hands-on assistance, share information proactively and troubleshoot for the team in case of problems, both through direct intervention and mentoring Single point of contact for the team and the senior management through effective communication on key deliverables Ensure quality reporting and work with the Operation Manager to build a highly effective measurement and reward system based on data Responsible for Customer/client interaction Assist in scheduling and time management Allocate work and prioritize Perform real time monitoring Evaluate and coordinate operational, administrative, IT and HR issues for the team Forward non- resolvable issues to the Operations Manager Team specific attrition and absenteeism management Team member performance management and identification of training opportunities Overall experience 3+ years Key Skills and knowledge: Team development Good excel skills Ability to manage Team Performance Ability to impart effective feedback Ability to work in a 24/7 shift environment. Education Graduation Disclaimer:- .
Role and Key Responsibilities:
- Responsible to meet all agreed client SLAs and performance parameters
- Provide support to the team by acting as the first line of escalation for customer related queries in order to provide exceptional customer service
- Develop strong interpersonal relationships with the team, to cohesively bond them together with the Customer and integrate them with the vision and core values of the Customer
- To embody the spirit of excellence through team building, able leadership and sound people management skills
- Identify areas of concern and under performance and take corrective measures
- Responsible for development of team members- team motivation, up-skilling- career development
- Provide hands-on assistance, share information proactively and troubleshoot for the team in case of problems, both through direct intervention and mentoring
- Single point of contact for the team and the senior management through effective communication on key deliverables
- Ensure quality reporting and work with the Operation Manager to build a highly effective measurement and reward system based on data
- Responsible for Customer/client interaction
- Assist in scheduling and time management
- Allocate work and prioritize
- Perform real time monitoring
- Evaluate and coordinate operational, administrative, IT and HR issues for the team
- Forward non- resolvable issues to the Operations Manager
- Team specific attrition and absenteeism management
- Team member performance management and identification of training opportunities
- Overall experience 3+ years
Key Skills and knowledge:
- Team development
- Good excel skills
- Ability to manage Team Performance
- Ability to impart effective feedback
- Ability to work in a 24/7 shift environment.
Education
- Graduation
Disclaimer:-
Location:
IND Madhapur - Unit No. 601, 6th Flr, Maximus Building 2A at Mindspace, Hitec City Language Requirements:
Time Type:
Full time2025-07-02 Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations - OtherEmployement Type: Full timeContact Details:
Company: ConcentrixLocation(s): Mumbai+ View Contact
Keyskills: Business services Administration Career development Performance management Scheduling Customer service Customer engagement Operations Monitoring Team building
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in