Technical Support Engineer
- Uplers
- 7 - 12 years
- Hyderabad
- 11 days ago
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Job Description
L3 Technical Support
Experience: 6 - 12 Years Exp
Salary: INR 15-20 Lacs per annum
Preferred Notice Period: Within 15 Days
Shift: 9:30 AM to 6:30 PM IST
Opportunity Type: Onsite - Mumbai
Placement Type: Permanent
(*Note: This is a requirement for one of Uplers' Clients)
Must have skills required :
Dynatrace and Root Cause Analysis and "Thread Dump" or "Heap Dump"
Avekshaa Technologies Pvt. Ltd. (One of Uplers' Clients) is Looking for:
L3 Technical Support who is passionate about their work, eager to learn and grow, and who is committed to delivering exceptional results. If you are a team player, with a positive attitude and a desire to make a difference, then we want to hear from you.
Role Overview Description
Primary Responsibilities:
- A Tech support Engineer is responsible for the availability, performance, monitoring, and incident response, among other things, of the platforms and services that our company runs and owns.
- We must make sure that everything that goes to production complies with a set of general requirements like diagrams, dependencies of other services, monitoring and logging plans, backups, and possible high availability setups.
- Even when the software complies with all the necessary requirements such as uncaught exceptions, hardware degradation, networking problems, latencies, high usage of resources, or slow responses from our services could happen at any time. We always need to be prepared and be ready to act.
Key Technical Skills
What you'll do:
- Documenting incidents, runbooks, and incident response report
- Writing postmortem report
- Ensure proper logging, monitoring and alerting
- Change management and maintain an Incident management system.
- Drive root cause analysis exercise for issues
- Adopting Site Reliability Engineering practices in the group
- Tailoring processes to manage time-sensitive issues and bring them to appropriate closure.
- Owning end-to-end availability and performance of mission-critical services and building
- Automation to prevent the recurrence of the problem.
Key Responsibilities:
- Works with cross-product teams to ensure the high availability of the system.
- Experience in at least one of the following languages and willingness to learn new ones: Bash, PHP, Golang.
- Ability to identify system bottlenecks and recommend solutions to solve the availability issue.
- Proven expertise in system-level debugging
- Working experience in building massively scalable high-performance services
- Strong Linux systems knowledge
- Guide new SRE engineers on aspects of system debugging.
- Hands-on experience working with AWS systems and components.
List of tools we are using internally:
- Thread Dump Analysis
- Heap Dump Analysis
- GC logs Analysis
- Knowledge of Java Virtual Machine (JVM) tuning
- Knowledge of Tomcat, IBM WAS and Weblogic
- Multiple scripting/programming languages: PHP, GoLang, Scala
- Monitoring: Grafana, ELK AWS cloud watch, and other internal tools
- Documentation and Ticketing: Jira and Confluence
How to apply for this opportunity:
Easy 3-Step Process:
1. Click On Apply! And Register or log in on our portal
2. Upload updated Resume & Complete the Screening Form
3. Increase your chances to get shortlisted & meet the client for the Interview!
About Our Client:
Avekshaa Technologies is a pioneer in Application Performance Engineering and Application Performance Management, which is solving the burning problems of the CIOs related to Performance, Availability and Scalability of the business-critical application and IT systems. In a Digital-connected world any failure in technology, directly impacts business, its customer services, profitability and revenues.
About Uplers:
Our goal is to make hiring and getting hired reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant product and engineering job opportunities and progress in their career.
(Note: There are many more opportunities apart from this on the portal.)
So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!
Job Classification
Industry: Software ProductFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: UplersLocation(s): Hyderabad
Keyskills: Root Cause Analysis Dynatrace Heap Dump Analysis Thread Dump
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