Manager - Process Excellence
- Meesho
- 5 - 10 years
- Bengaluru
- 15 days ago
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Job Description
- Design programs to improve experience metrics, driving improvement in NPS or relevant operational metrics.
- Own a key part of user experience for one or more of marketplace participants - our entrepreneurs, their customers, or our suppliers.
- Participate in building strategy as an advocate for better user experience from the vantage point the programs you own.
- Influence product development choices using data and insights which originate from in-depth knowledge of your program.
- Drive program adherence with operations teams and continuously solve edge cases with suboptimal outcomes due to current processes.
- Engage the Meesho Leadership as active stakeholders in problem-solving for your programs.
- Manage internal and external stakeholders to ensure success of the programs you own.
- The role requires strong generalist problem solving skills and offers mobility across different business verticals within the organization.
- 5 + yrs of experience in operations management within the e-commerce industry. Strong knowledge of supply chain and logistics.
- Experience in Fulfillment, 3PL Logistics and the entire supply chain process, and experience in similar tech startups preferred.
- Strong problem solving and analytical skills.
- Solid project management skills: ability to lead and collaborate with cross-functional partners, prioritize high impact activities, and work on complex projects.
- Data driven and inquisitive approach.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Head - OperationsEmployement Type: Full timeContact Details:
Company: MeeshoLocation(s): Bengaluru
Keyskills: project management operations management supply chain process excellence logistics six sigma lean six sigma six sigma black belt process improvement quality management lean business excellence operational excellence six sigma green belt
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