Associate Director - Fulfilment Experience @ Meesho

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Associate Director - Fulfilment Experience

Meesho
7 - 10 years
Bengaluru
14 days ago
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Job Description

About the Role:

As an Associate Director in Fulfillment and Experience at Meesho, you will play a pivotal role in crafting exceptional and memorable shopping journeys. Your primary focus will involve leading the Strategy and Operations Teams, while establishing robust partnerships with the Product, Tech, and Analytics teams along with collaborating closely with cross functional Program managers and leaders overseeing fulfilment and user/supplier experience initiatives to redefine the experience for our ecosystem. In this capacity, you will lead a large team of in-house and outsourced personnel, own various operational metrics and drive key 10x initiatives and impactful projects aimed at overhauling our approach to user/seller satisfaction. Your central guiding principle will be to ascertain whether Meesho is the preferred e-commerce channel for all our customers, small entrepreneurs, and sellers. You will address this question daily by implementing user and seller-centric, cost-effective designs and processes.

What you will do

Lead the Fulfilment Experience team and drive continuous improvement in Operational KPIs and Satisfaction scores
Foster strong collaborations with cross-functional teams including Business, Product, Tech, and other Business verticals within the Organization
Work closely with various external partners including Logistics and other service providers and drive operational as well as long term strategic initiatives focussed on optimising efficiency and experience
Lead strategic initiatives and projects to transform our user engagement approach and own the PnL your respective function
Evaluate and ensure Meesho's status as the preferred e-commerce channel for diverse customer segments.

What you will need

Premium MBA coupled with about 7-10 years of hands-on experience in Start-ups, Consumer internet companies, Management consulting, or FMCG Operations
Demonstrate a robust data-driven mindset, adept at solving complex problems through analytical approaches
Exhibit a proven capability to lead a large team of diverse individuals and outsourced personnel to maximize the impact
Showcase a track record of successfully defining and executing initiatives with minimal supervision, reflecting a commitment to extreme ownership and 10x thinking
Display expertise in managing multiple stakeholders across various fronts, showcasing adaptability in fast-paced environments.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Strategic & Top Management
Role Category: Top Management
Role: CTO
Employement Type: Full time

Contact Details:

Company: Meesho
Location(s): Bengaluru

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Keyskills: logistics sales partnerships recruitment rewards hr generalist activities employee relations business development training talent management talent acquisition marketing employee engagement key account management performance management

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

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Meesho

Meesho Meesho is building a disruptive social distribution channel via social sellers selling on WhatsApp, Facebook and other social channels. Meesho has so far enabled 10,00,000+ social sellers across 500+ towns to start and grow their online business, with tools around sourcing, logistics and ...

Associate Director - Fulfilment Experience @ Meesho

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