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Education Operations Specialist @ Zscaler Softech

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 Education Operations Specialist

Job Description

About Zscaler

Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the worlds largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

We built the Zscaler architecture from the ground up as a platform that could extend to new features and services. Our Product Management team takes hold of this massive opportunity to deliver our customers a growing portfolio of never-before-seen capabilities in threat prevention, visibility, scalability, and business enablement. Our product managers are champions of innovation with a shared vision for Zscaler and the limitless possibilities of cloud security. Join us to make your mark on the planning and product roadmap at the forefront of the world's cloud security leader.

We are looking for an Education Operations Specialist with analytics experience who will be reporting into Platform Training Operations Manager. You will be supporting various cross-functional teams within Zscaler, such as the Partner Technical Enablement Team, Demo & Labs Team, and other key stakeholders. In this role you will be responsible for:

  • Operating as part of the global Platform Training and Certification team and contribute to the tier-1 support of the Partner Academy Program and our demo platform requiring adaptable hours to US time zones
  • Analyzing data to answer key questions for stakeholders or yourself, with an eye on what drives business performance, and investigate and communicate which areas need improvement in efficiency and productivity
  • Assisting with and create rich interactive visualizations through data interpretation and analysis, with reporting components from multiple data sources
  • Providing critical operations support for Technical Management, Business Development, Training, and Curriculum Development functions
  • Assisting in the developmental operations processes as well as maintenance for new and existing initiatives to drive growth, certifications, and contribute to an expanded operations role
What We're Looking for (Minimum Qualifications)
  • Bachelor's Degree in business, information technology, or similar
  • Experience with project management
  • 3+ years of experience mining data as a data analyst
  • Experience with SQL with aptitude for learning other analytics tool
  • Experience with project management and focused on delivering strategic solutions, coordinating with teams to improve processes in a scaling environment
What Will Make You Stand Out (Preferred Qualifications)
  • Proficiency with business productivity tools like GSuite, Asana, Tableau, Jira, Confluence, ServiceNow, and Salesforce
  • Experience managing Asana or other work management platforms
  • Experience with Salesforce data, Snowflake, database , model design and segmentation techniques

#LI-Hybrid

#LI-KM8

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Job Classification

Industry: Internet
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Full time

Contact Details:

Company: Zscaler Softech
Location(s): Bengaluru

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Keyskills:   medical confluence data policies retirement tools scalability sql analytics salesforce operations java git productivity portfolio html mysql operating reporting jira snowflake project management transformation asana javascript tableau servicenow g suite agile work management

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Zscaler Softech

Zscaler enables the worlds leading organizations to securely transform their networks and applications for a mobile and cloud first world. Its flagship services, Zscaler Internet Access and Zscaler Private Access, create fast, secure connections between users and applications, regardless of device, ...