Application Support Engineer
- Allianz Technology
- 5 - 10 years
- Thiruvananthapuram
- 21 days ago
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Job Description
e & responsibilities
- Monitor and maintain various applications to ensure optimal performance, applying patches and updates as necessary to keep software current and secure.
- Diagnose and resolve application-related issues reported by users, providing timely and effective solutions to minimize downtime and maintain productivity.
- Provide technical support to end-users, assisting with application-related queries and providing training or guidance as needed to enhance user experience.
- Work closely with development, IT, and business teams to ensure applications align with organizational goals and support strategic initiatives.
- Ensure applications adhere to security policies and best practices, protecting against vulnerabilities and ensuring data integrity.
- Participate in incident management processes, helping to identify root causes and implement corrective actions to prevent recurrence.
- Focus on identifying areas for process improvement and implementing changes to enhance support efficiency and effectiveness.
- Analyse and report on metrics - application performance, database performance, ticket volumes & trends.
- Collaborate with development teams/third party vendors to identify and fix software bugs.
- Design, develop, and maintain SQL scripts and jobs that automate routine database tasks and support application functions.
- Analyse and optimize SQL scripts and jobs to improve database performance, ensuring efficient execution and resource utilization
- Continuously monitor application and database connections to detect anomalies or failures promptly
- Monitor license expiration dates and initiate renewal processes in advance to prevent any disruption in access or compliance issues
- Support to resolve incidents and request tickets for the application infrastructure, ensuring customers are kept informed of progress and issues are dealt with within defined SLAs.
- Handle the projects including upgrades, migrations, and new deployments in the windows & application infra
- Participate in security audits and compliance initiatives to ensure Wintel systems meet organizational standards.
- Develop and maintain documentation, including system configurations, procedures, and policies.
Preferred candidate profile
- Knowledge on Windows Server operating System& Services
- Knowledge of SQL Server components i.e., Database Engine, SQL Server Agent, and SQL Server Integration Services
- Better understanding of coding languages such as VB, Java, Python, C#, JavaScript, or others relevant to the development environment
- Ability to support and troubleshoot database and application issues, ensuring reliability and performance.
- Skills in writing unit and integration tests, and proficiency in debugging techniques to identify and resolve issues.
- Experience in working with any of these enterprise application like Saperion, ISIS Papyrus, and/or Tibco.
- Knowledge on various Windows & Application authentication ie . Kerberos, NTLM, LDAP, SAML, OAuth, RADIUS, and certificate-based authentications
- Proficiency in scripting languages (e.g., PowerShell) to automate administrative tasks and streamline operations.
- Ability to communicate complex technical concepts effectively to stakeholders at all levels.
- Ability to work independently and collaboratively in a team environment.
- Extensive knowledge of both ServiceNow and Jira platforms
- Skills in effectively coordinating and managing the vendor for application support and other upgrade projects
- Knowledge on windows IIS & Application services
- Knowledge on ordering & renewal of SSL certificates
- Azure and AWS build and deployment, including on-premises to cloud migration
- Ability to configure Dynatrace monitoring settings to capture relevant metrics and data based on organizational needs.
- knowledge of Qualys and other vulnerability scanning tools such as Nessus, Rapid7, and OpenVAS
- Proficiency in using PAM solutions such as CyberArk
- Understanding of agile principles and methodologies
- Experience using project management tools that support Kanban boards, ie Jira
- Understanding of network protocols, security principles, and system architecture.
Qualification, Experience
- University Graduate/masters degree
- Good MS Office knowledge specifically MS Excel & Power Point (mandatory)
- Prior experience in managing Incidents and Service Requests in an IT service provider environment.
- Ability to interact with the IT Managers, Service Desks and Service Providers in the Region on own initiative as well as escalation of topics when necessary.
- Relevant certifications such as Microsoft Certified: Windows Server Administration, or similar credentials beneficial
- Excellent analytical and problem-solving skills.
- Ability to communicate technical concepts effectively to both technical and non-technical stakeholders.
- ITIL Foundation certification (preferred)
- Good Analytical skills to evaluate and deep dive into issues and incidents.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: Allianz TechnologyLocation(s): Thiruvananthapuram+ View Contact
Keyskills: Windows Server Application Support C# Java JavaScript VB SQL Python
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