Lead Data Ops @ NOVAC

About the Role

We are seeking a proactive and results-driven Lead - Data Ops to drive operational efficiency, support cross-functional alignment, and ensure transparent communication of key metrics across the organization. The ideal candidate will be responsible for adopting new product features, ensuring support needs are translated into actionable product improvements, and developing performance indicators to track the health and efficiency of operations. Proficiency in SQL, Power BI, and Excel-based reporting is essential.

• Collaborate with the Product team to adopt newly released efficiencies aimed at improving unit economics and process optimization.
• Liaise with the Platform team to document and share support requirements. Ensure they are incorporated in Product Requirement Documents (PRDs) and prioritized based on business impact.
• Own the end-to-end communication and reporting of OKRs and other key operational metrics to leadership, ensuring transparency and accountability.
• Track progress and follow up with Data Ops Managers to ensure timely updates, alignment, and delivery of key objectives.
• Drive a culture of ownership and collaboration across teams to ensure commitments are delivered with quality and within timelines.
• Define and develop KPIs to measure the efficiency and effectiveness of operational programs, and use data insights to inform improvements.
• Identify opportunities for improving operational processes and implement incremental changes to enhance performance tracking and team efficiency.
• Utilize SQL for querying and analyzing operational datasets; proficiency with Power BI for creating dashboards and visual reports.

• Strong knowledge of SQL, Power BI, and Excel-based reporting.
• Excellent written and verbal communication skills.
• Ability to translate business requirements into actionable operational plans.
• Demonstrated ability to work with cross-functional teams in a fast-paced, dynamic environment.
• Strong organizational and stakeholder management skills.
• An ambitious person who can thrive in a flexible startup environment with only one goal-getting things done.