Business Architect @ Cisco

As aBusiness Architect, you will drive strategic problem-solving initiatives for Cisco's partners and distributors while improving the operational ecosystem. In this role, you will:

• Enable Frictionless Experiences:Optimize policies and capabilities to create seamless experiences forPartners, Distributors, and the Field.
• Develop Strategies:Leverage a deep understanding of commerce systems, entitlement processes, and Cisco's business operations to build end-to-end strategies.
• Problem Management:Own theproblem management backlog process, ensuring timely resolution of issues and alignment with business outcomes.
• Solution Design:Analyze problems, identify root causes, recommend business solutions, and collaborate with IT and support operations to implement solutions.
• Release Readiness:Drive solution adoption by supportingrelease readiness activitiesand ensuring stakeholders can seamlessly adopt changes.
• Cross-Functional Collaboration:Partner withRegional Leaders, Partner Ops Managers, Field Ops Managers, and cross-functional teams to address challenges and align with Cisco's strategic goals.
• Influence Roadmaps:Advocate for transformation initiatives by influencing the scope, roadmap, and requirements for partner-impacting tools and solutions.
• Compliance and Process Alignment:Collaborate withBU, Supply Chain, Legal, Finance, and Policy teamsto align processes with compliance requirements.
• Reporting and Metrics:Provide detailed reporting on component performance, business metrics, and outcomes duringQuarterly Service Reviewsfor CLO leadership.

You bring a strong background in commerce operations, problem-solving, and collaboration.

• Experience:
• 5+ yearsof experience incommerce operations (Quote to Cash)or a related area.
• Proven expertise incommerce tools and processeswith a deep understanding of operational ecosystems.
• Skills:
• Stronganalytical thinkingand problem-solving skills to use data for critical decision-making.
• Clearpresentation skillsto effectively communicate with senior leadership.
• Ability to document processes, set measurable goals, and drive continuous improvement for optimal outcomes.
• Proficiency inJira Cloud,Jira Align, and reporting tools.
• Collaboration:
• Proven ability to collaborate with cross-functional teams and stakeholders to achieve business objectives.
• Exceptional communication skills to engage effectively at all organizational levels.

You thrive in a fast-paced, agile environment and have a passion for solving complex problems.

• Stakeholder-First Mindset:Prioritize the experience of partners and distributors in all decision-making processes.
• Process Documentation:Strong skills in documenting processes and communicating updates to stakeholders.
• Change Management:Skilled in implementing changes, managing ambiguity, and influencing stakeholders.
• Data-Driven Decision Making:Ability to use data and metrics to identify root causes, drive solutions, and measure success.
• Continuous Improvement:Proven ability to drive transformational initiatives that enhance operational efficiency and effectiveness.

• Problem Management:
• Manage the backlog of operational problems, ensuring timely resolution and alignment with CLO themes.
• Analyze root causes, define business requirements, and collaborate on solution design and execution.
• Solution Delivery:
• Partner with IT and operations teams to deliver solutions that reduce friction and enhance partner experiences.
• Ensure stakeholders are prepared for operational changes through release readiness activities.
• Cross-Functional Collaboration:
• Work closely with Regional Leaders, Partner Ops Managers, and Field Ops Managers to align solutions with strategic goals.
• Advocate for partners and distributors by influencing roadmaps and prioritizing impactful solutions.
• Reporting and Metrics:
• Provide insights and metrics duringQuarterly Service Reviewsto track progress and measure outcomes.
• Use data storytelling to showcase the value of resolved problems and solutions delivered.
• Compliance and Process Alignment:
• Collaborate with Finance, Legal, Supply Chain, and Policy teams to ensure compliance and process alignment.