CRM Adoption Specialist
- Team Computers
- 2 - 6 years
- Delhi, NCR
- 10 days ago
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Job Description
Responsibilities:
1. User Onboarding & Training
- Develop and deliver training programs to educate users on CRM features, workflows, and best practices.
- Create user guides, documentation, and training materials to facilitate learning.
- Provide one-on-one or group training sessions to ensure all users are comfortable with the system.
2. Change Management
- Assist in the transition to the new CRM by addressing user concerns and easing resistance.
- Monitor adoption rates and gather feedback to identify challenges faced by users during the transition.
3. Ongoing Support & Troubleshooting
- Offer ongoing support post-implementation to help users overcome hurdles in using the CRM effectively.
- Serve as the point of contact for troubleshooting issues related to the CRM.
- Liaise with the technical team to resolve any bugs or customization requests.
4. Monitoring & Reporting
- Track user engagement and adoption metrics to assess how effectively the CRM is being utilized.
- Analyze usage data to identify areas where further training may be needed.
- Provide regular reports to management on the progress of CRM adoption and areas for improvement.
5. Process Optimization
- Provide feedback to the CRM development team on how the system can be improved to better serve users' needs.
- Keep users informed of system updates, new features, and how to best leverage them.
Requirements:
- An MBA Professional is preferred
Proficiency in handling and working with large and critical data sets.
Strong communication and coordination skills.
Technically sound with a logical and analytical mindset.
Knowledge of CRM systems and their functionality would be preferred.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Sales & Business DevelopmentRole Category: Sales Support & OperationsRole: Sales Support & Operations - OtherEmployement Type: Full timeContact Details:
Company: Team ComputersLocation(s): Delhi, NCR
Keyskills: CRM training Crm Implementation CRM Management ERP Implementation CRM Strategy
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Team Computers Pvt. Ltd. Team Computers Pvt. Ltd. Incorporated in 1987, Team has completed 31 successful years of building trust and has emerged as a leading IT solutions provider, supporting more than 1800 customers across the country. At Team, we look at ourselves as a bridge between the wo...
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