Specialist, Patient Experience (Customer Support)
- Zocdoc
- 1 - 6 years
- Pune
- 12 days ago
- Email to a friend
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Job Description
Specialist, Patient Experience - Pune Our Mission: Zocdoc is the tech company at the beginning of a better healthcare experience. Every day, we are driven by our mission to give power to the patient, building products and services that simplify and streamline the overall healthcare journey for patients and providers, delivering the modern healthcare experience they expect and deserve. Healthcare moves slow. We move fast. Patients deserve speed and convenience.
Your Impact on our mission: As a Patient Experience Specialist, you'll be responsible for solving problems before they exist and creating magical moments for Zocdoc patients that inspire a strong connectivity between user and brand. If you have a passion for delivering amazing customer service experiences for a customer obsessed company that is truly making an impact, this is the role for you. As a Zocdocr, you will realize, our customer service team touts an incredible, supportive, and hands on culture.
You'll enjoy this role if you are:
A natural optimist, bring an empathetic and enthusiastic approach to problem solving, and a master of building authentic connections with our customers: you genuinely enjoy and find fulfillment in helping others and it shows through your interactions
A team player, who enjoys working in a highly collaborative (and extremely fun) team environment
Driven and motivated by providing best in class customer service experiences that leave a lasting positive impression and inspire continued utilization and advocacy of our products
Highly adaptable with a learners mindset, and someone who is excited to learn new techniques and systems
Your day to day is:
Supporting patients via chat, email, and phone ensuring a seamless Zocdoc experience
Using your multitasking abilities to field requests from multiple users simultaneously
Applying your problem-solving skills to answer patients questions and make sure they get the appointments they need
You'd be successful in this role if you have:
A great deal of initiative, resourcefulness, attention to detail, and sense of ownership
Impeccable written and verbal communication skills, sharp focus, and the ability to flourish in both independent and collaborative settings
Top-notch customer service skills (experience at a service-based company is a plus)
The ability to quickly learn and thrive in a fast-paced work environment
A passion for improving the lives of people through technology is a must
Candidates from healthcare/health-tech backgrounds are preferred.
Benefits:
An incredible team of smart and supportive people
A competitive compensation package, including attractive medical insurance
Daycare/creche facility for kids
Corporate wellness programs with Headspace
Cellphone and wifi reimbursement
Competitive parental leave
Annual sponsored health check ups
Sabbatical leave
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: ZocdocLocation(s): Pune
Keyskills: Customer Support Patient Queries voice blended empathy Customer Service Health tech Solving Queries phone calls UK chat Problem solving Healthcare Australia US email Customer Handling
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Want to know more about Zocdoc? Read on!Zocdoc started in 2007 to solve patient problems in the United States by enabling people to search for doctors and instantly book appointments online. Every day, we are driven by our mission to give power to the patient, building products and services that...
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