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Technical Support Executive @ Innspark Solutions

Home > Voice / Blended

 Technical Support Executive

Job Description

Technical know how of use of Ticketing system, Telecom management system, Handling customer relations over mobile and in person, Monitoring the chat and assisting clients via chat Take ownership of customer issues reported and see problems through to resolution
  • Escalating issues to Product Development, Product Management, and/or Operations teams and managing their resolution
  • Manage customer expectations and experience in a way that results in high customer satisfaction Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers

    Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: Customer Success, Service & Operations
    Role Category: Voice / Blended
    Role: Technical Support - Voice / Blended
    Employement Type: Full time

    Contact Details:

    Company: Innspark Solutions
    Location(s): Kollam

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    Keyskills:   Product management Usage Customer satisfaction Technical Support Executive Telecom Management Ticketing Executive Customer relationship Management Monitoring

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    Innspark Solutions

    Innspark delivers IT services including digital transformation solutions, focusing on cloud services, software development, and business applications for enterprise clients.