Technical Support Executive @ Innspark Solutions

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Technical Support Executive

Innspark Solutions
0 - 2 years
Kollam
8 months ago
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Job Description

Technical know how of use of Ticketing system, Telecom management system, Handling customer relations over mobile and in person, Monitoring the chat and assisting clients via chat Take ownership of customer issues reported and see problems through to resolution

Escalating issues to Product Development, Product Management, and/or Operations teams and managing their resolution

Manage customer expectations and experience in a way that results in high customer satisfaction Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Technical Support - Voice / Blended
Employement Type: Full time

Contact Details:

Company: Innspark Solutions
Location(s): Kollam

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Keyskills: Product management Usage Customer satisfaction Technical Support Executive Telecom Management Ticketing Executive Customer relationship Management Monitoring

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Innspark Solutions

Innspark delivers IT services including digital transformation solutions, focusing on cloud services, software development, and business applications for enterprise clients.

Technical Support Executive @ Innspark Solutions

Home > Voice / Blended