Assistant Manager- Insurance Operations
- Genpact
- 5 to 9 Yrs
- haryana
- 4 days ago
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Job Description
- Genpact is a global professional services and solutions firm committed to delivering outcomes that shape the future. With a workforce of over 125,000 professionals across 30+ countries, we are characterized by our innate curiosity, entrepreneurial agility, and dedication to creating lasting value for our clients. Fueled by our purpose of relentlessly pursuing a world that works better for people, we cater to and transform leading enterprises, including Fortune Global 500 companies, leveraging our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the position of Assistant Manager- Insurance Operations. We are looking for individuals with significant experience in Policy Admin/ Claims backend operations related to Life Insurance, Annuities, or Long Term Care Insurance. Responsibilities: - Demonstrate substantial experience in Policy Admin/ Claims backend operations within the Life Insurance, Annuities, or Long Term Care Insurance domains. - Manage a team of 15 to 40 individuals, ensuring an engaged workforce and effective team handling. - Develop a strategic plan for the team to achieve organizational goals and provide clear instructions to team members. - Monitor team members, offer mentorship when necessary, and oversee day-to-day operations. - Generate reports to update the company on the team's progress and establish rapport with internal and external partners. - Address any issues that may arise during shifts promptly and skillfully, seeking advice from the duty manager when required, and ensure the delivery of the highest levels of customer service at all times. - Assist the Operations lead as needed to ensure the business runs effectively and efficiently, meeting client expectations and SLAs. Qualifications we seek in you: Minimum Qualifications / Skills: - Graduation in any stream. - Strong analytical, problem-solving, and interpersonal skills. - Proven ability to build effective working relationships with clients and internal partners. - Excellent communication skills are essential. Preferred Qualifications / Skills: - Knowledge of the insurance industry and the ability to understand and interpret insurance terminology. - Proficiency in project management and handling multiple priorities. - Positive attitude with a focus on continuous process improvement and adaptability to change. - Proficient in MS Excel, MS Word, and MS PowerPoint. Job Details: - Designation: Assistant Manager - Primary Location: India-Gurugram - Schedule: Full-time - Education Level: Bachelor's / Graduation / Equivalent - Job Posting Date: Jun 27, 2025, 11:41:03 AM - Unposting Date: Jul 27, 2025, 1:29:00 PM - Master Skills List: Operations - Job Category: Full Time,
Employement Category:
Employement Type: Full timeIndustry: BFSIRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Assistant Manager- Insurance OperationsContact Details:
Company: GenpactLocation(s): Haryana+ View Contact
Keyskills: Life Insurance Long Term Care Insurance Team Handling Strategy Development Report Building Customer Service SLAs
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