Service Delivery Manager - Qms Service Delivery Manager - Qms
- Zensar
- 10 - 15 years
- Kolkata
- 16 days ago
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Job Description
Job Description: Service Delivery Manager - QMS
Position Overview:
We are seeking an experienced and strategic Service Delivery Manager to lead our global team in delivering high-quality QMS Application Management Services (AMS) support to pharmaceutical and medical device clients. This role will oversee operational delivery and client satisfaction across a suite of SaaS based Commercial and R&D technology platforms, including MDM, CRM, Data Warehousing, and Veeva Vault solutions.
Core Responsibilities:
- Lead global managed services operations across the U.S., India, and EU, ensuring consistent, high-quality support for QMS AMS.
- Oversee service delivery for solutions involving QMS AMS, Veeva Vault, Salesforce, Reltio, Egnyte, Power BI, Snowflake, and SQL Server.
- Develop and implement service-level agreements (SLAs), KPIs, and operational excellence frameworks.
- Act as an executive point of contact for key clients, ensuring alignment with commercial and R&D business objectives.
- Provide resolutions to data issues and manage data loads into multiple client systems.
- Work on enhancements to existing QMS AMS.
- Generate technical reports as requested by the business team.
- Partner with internal practice leads to continuously improve service delivery models and solution offerings.
- Ensure compliance with relevant regulatory standards (e.g., GxP, HIPAA, 21 CFR Part 11) in service operations.
Skills & Experience:
- 10+ years of experience in IT service delivery or managed services.
- Strong domain knowledge in life sciences commercial and R&D systems.
- Proven experience with managed services for Veeva Vault, MDM, CRM, Snowflake, DataBricks, with a deep understanding of at least three core platforms.
- Demonstrated ability to sit at the intersection of technology and business while driving results.
- Success in managing globally distributed teams and supporting enterprise clients.
- Excellent client-facing communication, stakeholder management, and problem-solving skills.
- Familiarity with regulatory requirements specific to pharmaceutical and medical device industries.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Service DeliveryRole: Service Delivery ManagerEmployement Type: Full timeContact Details:
Company: ZensarLocation(s): Kolkata+ View Contact
Keyskills: Operational excellence Managed services QMS Pharma HIPAA Life sciences CRM SQL Service operations Salesforce
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