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Technical Manager Technical Manager @ Zensar

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 Technical Manager Technical Manager

Job Description

Key Responsibilities:
  • Overall leadership of the support function and support POC for delivery lead,
  • Leadership and management of support managers,
  • committed to their growth and development,
  • Strategic vision and identifying opportunities for improvement
  • Proficient in Estimations and Estimation process.
  • Both:
  • Strong leadership skills,
  • Ability to guide, motivate and represent teams,
  • Ensure best outcomes delivered for their teams,
  • SLAs met and high customer satisfaction scores,
  • Engagement in Major Incident process as leads for the application,
  • Maintain skills matrix and periodic assessment for skills gaps within the team,
  • Maintain high level view on succession planning to account for attrition and staff development,
  • stakeholder management experience
  • Data driven and ability to communicate priorities and improvements through metrics
  • Focus on continuous improvement
  • Conflict resolution skills
  • Keen interest in keeping abreast with industry trends
  • Ensure team compliance with company policies
Qualifications:
  • Bachelor s degree in computer science, Information Technology, or a related field.
  • 10-11 Years of Experience
  • Proven troubleshooting skills with a focus on analysis and resolution of complex issues.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders.
  • A quick learner with a proactive approach to problem-solving and the ability to work independently as well as part of a team.
Mandatory:
  • 3 Days working from Client Office, Bangalore

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Technical Lead
Employement Type: Full time

Contact Details:

Company: Zensar
Location(s): Kolkata

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Keyskills:   Computer science Interpersonal skills Staff development Conflict resolution Focus Succession planning Troubleshooting Continuous improvement Stakeholder management Information technology

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Zensar Technologies