Customer Care Executive
- UST
- 0 - 2 years
- Hyderabad
- 5 days ago
- Email to a friend
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Job Description
Startek Hiring for E-commers ( Flipkart )
Actively Looking for customer care executive support
Flipkart Mega Walk-in ( 16-07-2025 to 22-07-2025 )
Skill Required: English & Telugu Following are rounds of Interview Typing Test: (25 WPM with 85 % accuracy Required)
1. HR Round
2. Voice Versant Round (L-4 Versant Required)
3.Operations Round
4. Client Round
- Reports to: Team Leader
- Qualification : Under Graduates or Graduates
- Who can apply : Fresher or Experience (Both Male & Female)
- Last working time for Females if 8 PM
- 9 Hours login - 1 Hour break .
- Working Window : (24/7) Rotational shifts for Boys .
- Off: Rotational week off
- Working Days: 6 Days
- Position Summary: First point of contact to the customers.
- Freshers:17,000 CTC , Experienced : 18,650 CTC .
- Benefits : ESI , PF , Bonus of 3000 for every 3months .
Call Centre Agent Roles & Responsibilities: -
- Managing Inbound calls
- Following various communication scripts when speaking to a customer.
- Identifying customer needs, answering questions, and providing solutions/alternatives to issues.
- Building sustainable customer relationships.
- Keeping records of all conversations organized.
- Building product knowledge; and improving performance and achieving targets.
- Maintaining and improving quality results by adhering to standards and guidelines.
Call Centre Agent Skills : -
- Detail-oriented : Agents must listen carefully to customers and be able to pick up on small details to provide accurate responses to customers.
- Organized : Agents need to be able to access CRM systems and track recorded conversations while speaking to customers.
- Flexible : Agents must be able to adapt to unique customer queries and situations.
- Friendly/empathetic : Agents need to be able to understand a situation from a customer's perspective and have a positive attitude toward people, even when dealing with difficult problems.
- Calm under pressure : Agents may have to handle hundreds of customers calls each day. They should be able to maintain composure in stressful situations.
- Effective communicator : Agents need great verbal/written skills to effectively communicate with customers.
- Professional : Agents must be able to apply professional behaviour with colleagues and customers to resolve issues and improve customer satisfaction quickly and effectively.
Desired Candidate Profile : -
- Candidates who are Fresher/Recent Graduates/Candidates with relevant experience) can apply
- Fluency in communication (English/Telugu)
- Familiar with MS Office Tools
- Have a good attitude - should be committed to the work
- Can-do attitude with ability to manage multiple tasks in tight timeline frames.
- Ability to work independently with strong attention to detail and quality.
- Must be patient and a good listener to answer customer queries and concerns.
- Excellent customer handling and customer engagement skills.
Contact HR Vinay ( 8008135*** ) / Only What's App
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: Walk-insContact Details:
Company: Startek Aegis CustomerLocation(s): Hyderabad
Keyskills: Customer Care Inbound Calls Voice Process English Customer Service Solving Queries Customer Handling
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