Elevate Your Career with Infosys BPM Customer
- Infosys BPM
- 1 to 5 Yrs
- karnataka
- 2 days ago
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Job Description
- As a Customer Support Executive in the International Voice Process at Infosys BPM based in Bangalore, you will play a vital role in providing exceptional support to global financial clients in the Investment Management and Banking sector. Your primary responsibilities will include addressing international customer queries promptly and professionally, assisting with investment account-related matters, product support, and transactions, as well as engaging with high-value clients in the Investment Banking and Wealth Management domains. You will utilize CRM and ticketing tools to record, escalate, and resolve issues while collaborating with global teams in a 24x7 high-performance environment. It is crucial to maintain a high level of professionalism when interacting with international clients and escalate complex issues following defined protocols. Immediate joiners or candidates with short notice periods are preferred, along with prior experience in voice-based customer service, especially in the BFSI domain. An understanding of investment-related terminology and client servicing etiquette is also desirable. To excel in this role, you should possess fluent English communication skills meeting international standards, have knowledge or interest in Investment Banking, Portfolio & Wealth Management, and ideally have 1-4 years of voice process/customer support experience. A strong problem-solving ability and a customer-first mindset are essential qualities, along with flexibility for night shifts and a willingness to work from the office. By joining Infosys BPM, you will have the opportunity to work with global financial clients, a renowned leader in BPM services, and learn from experts in FinTech customer support. Moreover, you can look forward to a competitive salary, incentives, and shift allowances, along with career development and learning prospects. Immediate joiners will benefit from fast-track hiring processes. If you are ready to embark on a fulfilling career in global finance, please send your updated resume to hidden_email with the subject line Application for International Voice Investment Support and include the following details in your email: Full Name, Email ID & Mobile Number, Graduation Details (Degree, Year, University), Date of Birth, Post-Graduation (if applicable), Total Work Experience (in years), Relevant Experience (Customer Support), Current/Previous Company, Current CTC, Expected CTC, Notice Period, Current Location, and whether you are comfortable with night shifts (Yes/No). Join our team at Infosys BPM and be part of redefining customer excellence in the financial world. Your journey in global finance begins here! Warm Regards, Talent Acquisition Team Infosys BPM Ltd. Human Resources | INFY HR www.infosysbpm.com Bangalore | Global Locations Transforming Talent | Empowering Careers,
Employement Category:
Employement Type: Full timeIndustry: BFSIRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Elevate Your Career with Infosys BPM CustomerContact Details:
Company: Infosys BPMLocation(s): Karnataka+ View Contact
Keyskills: Customer Service Problemsolving
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