Staff, Software Engineer
- Walmart
- 10 - 15 years
- Bengaluru
- 3 days ago
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Job Description
Position Summary... Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning. Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring belonging awareness. Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy. Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness; and participating in and supporting community outreach events. Job Summary
About the team
The International Customer Care team owns a diverse portfolio of systems Customer Care Application, Chatbot, Voicebot, Customer Communication, Help & Feedback. These applications ensure that Walmarts customers always get quick and efficient resolution of their issues and their queries are handled promptly and accurately, round-the-clock support, allowing customers to get help anytime they need it, without waiting for business hours. Together, these systems create a cohesive and positive customer experience, leading to higher satisfaction and loyalty.
We are building a nextgen tools for customer support and implementing GenAI to help customer with context.
What You ll Do
- Drive the growth on GenAI Customer care initiatives
- Understand business problems and suggest technology solutions.
- Architect, design, build and deploy technology solutions at scale
- Raise the bar on sustainable engineering by improving best practices, producing best in class of code, documentation, testing and monitoring.
- Estimate effort, identify risks and plan execution.
- Mentor/coach other engineers in the team to facilitate their development and to provide technical leadership to them
- Taking ownership of end to end delivery monitoring and making sure you are able to delegate and distribute the work among team members effectively
What You ll bring
- 10+ years of experience in design and development of highly -scalable applications development in product based companies or R&D divisions.
- Strong computer systems fundamentals, DS/Algorithms and problem-solving skills
- 5+ years of experience building microservices using Node JS
- Strong experience with No-SQL and database technologies
- Experience in systems design and distributed systems.
- Excellent organisation, communication and interpersonal skills
- Experience building chatbot using GenAI has added advantage
- Experience in Prompt engineering to improve customer experience has added advantage
About Walmart Global Tech
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Flexible, hybrid work
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Benefits
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Belonging
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Equal Opportunity Employer
Walmart, Inc., is an Equal Opportunities Employer By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, i
Job Classification
Industry: RetailFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Software Development - OtherEmployement Type: Full timeContact Details:
Company: WalmartLocation(s): Bengaluru+ View Contact
Keyskills: Computer science Usage Networking Consulting Customer support Customer experience Technology solutions Distribution system Monitoring SQL
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