Guest Relations Manager
- INOX
- 4 - 8 years
- Hyderabad
- 4 days ago
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Job Description
1. Operational Management:
- Ensure the smooth operation of all aspects of the cinema, including ticket sales, concessions, projection, and overall facility cleanliness.
- Manage staff schedules to ensure adequate coverage during peak and non-peak hours.
- Oversee the maintenance and functionality of projection equipment, sound systems, and other technical aspects of the theater.
2. Customer Service:
- Create a welcoming and friendly atmosphere for customers.
- Address customer concerns and resolve issues promptly.
- Train staff in excellent customer service practices and enforce customer service standards.
3. Team Leadership:
- Recruit, train, and supervise theater staff, including ushers, ticket sellers, concession workers, and projectionists.
- Conduct performance evaluations and provide feedback and coaching to team members.
- Foster a positive work environment that encourages teamwork and high morale among staff.
4. Financial Management:
- Monitor and manage operational expenses and budgets.
- Maximize revenue by implementing pricing strategies, promotions, and marketing initiatives.
- Track and analyze financial reports to identify areas for improvement.
5. Safety and Security:
- Ensure compliance with safety and security protocols, including fire safety, health regulations, and emergency procedures.
- Address safety concerns promptly and implement corrective actions as needed.
6. Marketing and Promotion:
- Collaborate with marketing teams to develop and execute marketing campaigns, special events, and promotional activities.
- Work on strategies to attract and retain customers, including loyalty programs.
7. Inventory Management:
- Maintain inventory levels for concessions and supplies.
- Implement inventory control measures to minimize waste and losses.
8. Compliance and Licensing:
- Ensure that the cinema operates in compliance with all relevant local, state, and federal regulations.
- Maintain necessary licenses and permits.
9. Facility Maintenance:
- Oversee facility maintenance, including seating, restrooms, lobby areas, and signage.
- Arrange for repairs and upgrades as needed to maintain a high-quality cinema environment.
10. Guest Relations:
- Build relationships with frequent customers and address their feedback.
- Monitor and respond to online reviews and social media comments.
Job Classification
Industry: Film / Music / EntertainmentFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: INOXLocation(s): Hyderabad+ View Contact
Keyskills: Guest Service Operations
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₹ 2-6 Lacs P.A
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