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Internation voice process @ IT Service

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 Internation voice process

Job Description

Job Description

"Excellent communication skills are a must" clearly emphasized:

Job Title:

Customer Support Executive International Voice Process

Locations:

Mumbai (Airoli) & Bangalore (Bellandur)

Shift:

Night Shifts / Rotational Shifts (US/UK/AUS time zones)

Employment Type:

Full-Time

Job Description:

We are hiring for International Voice Process roles with top global clients. If you're customer-focused, tech-savvy, and possess excellent communication skills, this is the perfect opportunity for you. Handle voice-based support for international customers, resolve issues efficiently, and deliver exceptional service.

Key Responsibilities:

  • Handle inbound and outbound international calls professionally.
  • Resolve customer queries with clarity, empathy, and accuracy.
  • Maintain call logs, reports, and CRM data.
  • Escalate complex issues to higher support teams.
  • Meet and exceed performance metrics (AHT, CSAT, FCR).
  • Comply with process guidelines and quality standards.

Requirements:

  • Excellent English communication skills are a must (spoken and written).
  • Minimum 6 months to 1 year experience in International Voice Process preferred.
  • Strong customer handling and interpersonal skills.
  • Ability to work in a high-pressure, fast-paced environment.
  • Willing to work night shifts and rotational week-offs.

Education:

  • Minimum: 12th pass (HSC)
  • Graduate preferred

Salary:

Attractive package + Performance-based incentives

Perks & Benefits:

  • Both-side cab facility (Pick & Drop available)
  • 5-day work week
  • International work exposure
  • Growth and learning opportunities
  • Paid training

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Technical Support - Voice / Blended
Employement Type: Contract

Contact Details:

Company: IT Services Firm
Location(s): Bengaluru

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Keyskills:   International Voice Process BPO Voice Process Voice Support International Calling

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