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Team Lead/ Quality - Medical Coding @ Omega Healthcare

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 Team Lead/ Quality - Medical Coding

Job Description

Role & responsibilities

  1. Participate in client calls and understand the quality requirements both from a process perspective and for targets
  2. Identify a method to achieve the quality targets and implement the same in consultation with operations manager / Team Manager
  3. Identify errors with high Inspection efficiency
  4. Provide face-to-face feedback and also send emails with the type of errors, etc., daily as per protocol
  5. Ensure the correction of the error by the respective Operations associate
  6. Coach employees to minimize errors and improve performance
  7. Provide inputs to the training team on common mistakes made to enhance the training curriculum
  8. Test files/batches for new clients/processes to be processed as part of familiarization
  9. Generation of QA reports daily
  10. Attainment of Internal & External SLA as per Process Defined.
  11. Meet and exceed inspection efficiency score, calibration score, knowledge and skills score, inspection productivity rate, and any other appropriate metrics
  12. Record identified errors. This is an organizational record & can be used by the organization as it deems fit

Preferred candidate profile

  1. Must be a graduate (Bachelor's or Master's)
  2. Minimum of 6 Years of Professional and Relevant Experience in US healthcare (RCM) in any of the following service lines:
  • Coding - Surgery, Same day surgery, SDS

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time

Contact Details:

Company: Omega Healthcare
Location(s): Chennai

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Keyskills:   Surgery Coder RCM Medical Coding Client and Stakeholder Management

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Omega Healthcare

Omega Healthcare Management Services Pvt. Ltd. http://www.omegahms.com