Conversational Designer
- TEKsystems
- 2 - 7 years
- Pune
- 3 days ago
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Job Description
Dear Candidate,
TEKsystems is hiring for the role Conversational Designer.
Exp - 2+ Years
NP - Immediate to 15 days
Location - Remote
JD -
- Strong understanding of NLP principles and techniques.
- Create, build, and optimize conversational agents using Google DialogFlow.
- Develop and implement intents, entities, and fulfillment integrations.
- Proficiency in programming languages such as Python, JavaScript, or Node.js.
- Experience with API integrations and webhooks.
- The role holder will need to be comfortable working to tight deadlines
- An understanding of existing banking tools, procedures and processes is desirable
- A desire to find ways to continually improve the service delivered to our people and customers
- Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences
- Built effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same.
Your responsibilities will include:
- Identifying and Understanding Customer Journey for Chatbot implementation
- Creating scripts by analysing Chat responses from customer/bot conversations
- Providing an efficient and effective service to customers through creation of suitable process flows, using a system such as Visio
- Helping to shape effective customer communication within Conversational Channels, ensuring Global and Local compliance requirements are met
- Developing ideas for content aligned to our priorities and values and improving the way we communicate
- Maintaining and creating clear high quality writing for internal and external customer communications
- Proof reading copy to check spelling and grammar, tone and empathy
- Challenging and negotiating with stakeholders where necessary, to ensure the highest possible standards
If interested, please drop an email to ss****i@te*******s.com
With Regards,
Swantana
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: OtherRole Category: OtherRole: OtherEmployement Type: Full timeContact Details:
Company: TEKsystemsLocation(s): Pune
Keyskills: Api Integration Dialogflow Google dialogflow Chatbot
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