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us voice process (freshers - 3 yrs experience) - Mumbai @ Trigent Software

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 us voice process (freshers - 3 yrs experience) - Mumbai

Job Description

Role & responsibilities

Role & responsibilities

Join our MNC client for an exciting Customer Support role!

If you or someone you know is passionate about helping others and wants to grow in a fast-paced environment this could be it!

Role Highlights

Provide high-quality Tier 2 customer support via calls, emails & chats

Ensure 100% issue resolution & customer satisfaction

Follow escalation protocols & maintain service SLAs

Guide customers through self-service portals & handle queries with empathy

Keep knowledgebase & documentation up to date

Youll Need:

Excellent verbal & written communication

Good tech skills (Ticketing tools like ServiceNow, MS Office, etc.) Willingness to work in US time zones

Team spirit, punctuality & a customer-first mindset

Experience: Freshers welcome!

6 months6 years of BPO/customer support experience preferred

Locations: Mumbai | Bangalore | Pune

Education: Any Graduate | Undergrad with experience

Work Week: Rotational (MonFri / TueSat / WedSun)

Salary Range: Freshers: 25K 06 months: Up to 28K 7 months3 yrs: Up to 40K

Preferred candidate profile

Interested? Drop your resume via mail to: likitha_j@trigent.com

Lets build something amazing together!


Job Classification

Industry: Analytics / KPO / Research
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Freshers

Contact Details:

Company: Trigent software
Location(s): Mumbai

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Keyskills:   Voice Process International Voice Process International BPO

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Trigent Software

About Trigent: Trigent is a leading provider of IT services and solutions, headquartered in Boston, USA, with development centers in India. We are committed to delivering high-quality software solutions and services to our clients across the globe. Our expertise spans a wide range of industries, a...