Product Owner - Member
- Sagitec
- 8 - 13 years
- Pune
- 8 days ago
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Job Description
Sagitec is seeking a passionate and strategic Product Owner to lead the modernization of our member-facing portals across public pension clients. This role will define the design vision, user experience strategy, and modernization roadmap for our legacy MSS (Member Self-Service) portals. You will collaborate with Account Managers to support transformation conversations and enable successful outcomes across our client base. you'll be the go-to expert for aligning user experience with business impact helping ensure our portals are not only modern and accessible but also delivering measurable value to our clients and their members.
What you'll Be Doing: - Ensure alignment with public pension agency goals, such as reducing call volume, improving accessibility, and increasing self-service adoption.
- Own, define and track MSS success metrics such as self-service portal adoption, support ticket reduction, and CSAT improvement, etc
- Collaborate with Account Managers to identify and prioritize modernization opportunities.
- Collaborate with other product managers, product owners and architects to prioritize roadmap and release.
- Own the modernization, vision and roadmap for Sagitecs legacy MSS portals.
- Define scalable design standards and frameworks that support cross-client rollout.
- Develop demo-ready visuals, messaging decks, and UX narratives for internal teams.
- Conduct client walk throughs of MSS transformation strategies.
- Lead UX strategy tailored for retiree-based member populations.
- Ensure all designs comply with web self service standards such as WCAG 2.1, Section 508 accessibility requirements, etc
- Collaborate with product architects and other UI/UX experts to ensure design feasibility and scalability.
- Create internal case studies and before/after visual stories to demonstrate value.
- Build reusable tools and communication assets to enable client-facing teams.
- Create a we'll-defined and prioritized backlog that meets the Definition of Ready (DoR) for the Agile team at each planning interval, ensuring readiness for development and alignment with overall product goals. Backlogs must identify dependencies and align priority with other products.
- Support Agile team members including team coach, developers, and testers in effective planning, development, and delivery of stories within each iteration and planning interval.
- Minimum 8+ years experience as a Product Owner.
- Product development and implementation experience.
- External and internal stakeholder engagement.
- Legacy modernization.
- Experience with customer facing self-service products.
- Customer Value Stream and OKRs.
- Customer roadmap and journey maps.
- Competitive intelligence.
- Feature adoption.
- Leadership and strategic thinking with the ability to be hands on.
- Growth and return on investment focus.
- Customer-centric mindset.
- Excellent written, verbal, technical, and business communication.
- UI/UX experience
- Backlog elaboration
- Agile development
- High impact role with strategic and tactical ownership.
- Opportunity to own the vision, product roadmap, planning and execution through product life-cycle.
- A bachelors degree, preferably in Computer Science, IT, Management, Math, Business, or related field.
- Masters degree a plus.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: UX, Design & ArchitectureRole Category: UI / UXRole: UX WriterEmployement Type: Full timeContact Details:
Company: SagitecLocation(s): Pune+ View Contact
Keyskills: Business communication Health insurance Stakeholder Engagement Enterprise applications Agile Application development Competitive intelligence IT management Software implementation
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Sagitec
Sagitec is a global technology solutions company headquartered in Minneapolis, USA and has its spread in several other states of USA. In India, it has offices in Chennai and Pune. Sagitec is a Product and Service based company. Sagitec delivers dynamic, tailor-made IT solutions to leading p...
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