Technical Writer @ Incedo

Incedo is a US-based consulting, data science and technology services firm with over 3000 people helping clients
from our six offices across US, Mexico and India. We help our clients achieve competitive advantage through
end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and
design capabilities coupled with deep domain understanding. We combine services and products to maximize
business impact for our clients in telecom, Banking, Wealth Management, product engineering and life science
& healthcare industries.
Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep
technology and domain experts, and global teams. Incedo University, our learning platform, provides ample
learning opportunities starting with a structured onboarding program and carrying throughout various stages of
your career. A variety of fun activities is also an integral part of our friendly work environment. Our flexible
career paths allow you to grow into a program manager, a technical architect or a domain expert based on your
skills and interests.
Our Mission is to enable our clients to maximize business impact from technology by

• Harnessing the transformational impact of emerging technologies
• Bridging the gap between business and technology

As a Senior Technical Writer, you are expected to perform the following:

- Conceptualize, plan, develop, and write documentation sets, including complex technical material, under limited supervision

- Identify, plan for and revise technical writing project requirements, and research complex source material for these projects

- Articulate and describe each feature of the products in an understandable way to the end users

- Help to identify and implement standards and process improvements

- Perform simultaneous task and project coordination for multiple projects and ensure that projects are completed on schedule

- Attend and contribute to product / project team meetings. Work with editors and technical resources to improve document quality and usability. Take on special projects outside the scope of regular tasks.

- Prepare comparative studies against partners and competitors documents

- Be a self-starter who will present product information in an intelligent, impactful, and impressive manner to gain the attention of customers and work with Engineering, QA, SEs, and PMs team.

Experience in SVN, Perforce, Git, Jira, ClearCase, SharePoint, or similar repository systems is necessary.

Technical Content Development (Writing, Editing, Publishing)

Research and Technical Understanding (SW, HW, User/Programmer/Admin Guides & APIs)

Testing (SW/Usability tests and User Interface Design and Online Help)

Production Delivery (PDF, Web/HTML, Madcap Flare, Sphinx)

Industry:

Network Security and Multi Cloud Services, 5G, DDoS, Application Security, Load Balancing.

Tools:

MadCap Flare, Adobe FrameMaker, Microsoft Office, Visio, SnagIt, WebWorks Publisher, JavaScript, and RoboHelp.

Academic Qualification:

Any masters degree in arts/science or a bachelors degree in Engineering with 10+ years of relevant experience with excellent communication skills

CCNA certification is an added advantage