Customer Service Associate
- Aashtha Staffing
- 98 Positions
- 10 days ago
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Job Description
We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.
Customer Support Executive Responsibilities
Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment for your team.
Other Details
Salary-28,000/- to 49,000/-
Required Experience-0 To 4 Years
Minimum Age-18
Requirements
Qualification Required-Diploma,B.tech,M.tech,Engineering,All Graduate,Intermediate
Work Department-Customer Support
Work Industry-IT,Automation,Banking,Finance,Education,Telecom,
Skills-Ability to lead a team
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Employement Category:
Employement Type: Full timeIndustry: BFSIRole Category: Back Office OperationsFunctional Area: Not SpecifiedRole/Responsibilies: Customer Service AssociateContact Details:
Company: Devika StaffingLocation(s): Bihar,
Keyskills: customer service microsoft outlook back office excel microsoft word
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