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Customer Service Associate @ Aashtha Staffing

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 Customer Service Associate

Job Description

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.

    Customer Support Executive Responsibilities
    Managing a team of representatives offering customer support.
    Overseeing the customer service process.
    Resolving customer complaints brought to your attention.
    Creating policies and procedures.
    Planning the training and standardization of service delivery.
    Selecting and hiring new staff.
    Monitoring the work of individual representatives and of the team.
    Conducting quality assurance surveys with customers and providing feedback to the staff.
    Possessing excellent product knowledge to enhance customer support.
    Maintaining a pleasant working environment for your team.

    Other Details
    Salary-28,000/- to 49,000/-
    Required Experience-0 To 4 Years
    Minimum Age-18

    Requirements
    Qualification Required-Diploma,B.tech,M.tech,Engineering,All Graduate,Intermediate
    Work Department-Customer Support
    Work Industry-IT,Automation,Banking,Finance,Education,Telecom,
    Skills-Ability to lead a team

    for more clarification contact to this number-hidden_mobile

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    Regards
    HR Placement Team

Employement Category:

Employement Type: Full time
Industry: BFSI
Role Category: Back Office Operations
Functional Area: Not Specified
Role/Responsibilies: Customer Service Associate

Contact Details:

Company: Devika Staffing
Location(s): Bihar,

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Keyskills:   customer service microsoft outlook back office excel microsoft word

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