L2 CVP Engineer @ Servion

Job Description

Job Title: L2 CVP EngineerCompany Name: Servion Global SolutionsJob Description:As an L2 CVP Engineer at Servion Global Solutions, you will be responsible for providing second-level support for customer-facing applications and services. Your role will involve troubleshooting issues, implementing solutions, and ensuring optimal performance of the Customer Voice Portal (CVP) systems. You will collaborate with cross-functional teams to enhance system functionalities and deliver high-quality support to ensure customer satisfaction. You will also assist in managing system configurations, conduct root cause analysis, and provide guidance on best practices for using CVP technology.Responsibilities:- Provide second-level technical support for CVP-related incidents and problems.- Analyze and troubleshoot issues related to voice applications and ensure timely resolution.- Collaborate with L1 support to escalate complex issues and provide guidance.- Monitor system performance and apply necessary optimizations for improved efficiency.- Document troubleshooting processes and resolutions for future reference.- Participate in system upgrades and patches to align with the latest technology.- Work closely with project teams to assist in the implementation of new features and functionalities.- Provide training and support to junior team members.Skills and Tools Required:- Strong understanding of Customer Voice Portal (CVP) technologies and architecture.- Proficiency in troubleshooting voice-related issues and supporting telecommunication systems.- Experience with voice application development, preferably in Cisco environments.- Familiarity with programming languages such as Java, XML, or JavaScript used in voice applications.- Knowledge of IVR (Interactive Voice Response) systems and contact center solutions.- Experience with network protocols and concepts related to VoIP.- Strong analytical and problem-solving skills.- Excellent communication and interpersonal skills for effective collaboration with teams and clients.- Familiarity with monitoring tools and logging systems to track application performance.- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.This role is suitable for individuals who are detail-oriented, proactive in their approach to problem-solving, and passionate about delivering high-quality technical support in a customer-centric environment.

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Keyskills:   Core Java IVR XML MySQL Javascript VOIP Application development cisco Technical support CSS3