Production Support Engineer
- FCI CCM
- 3 - 8 years
- Kolkata
- 2 months ago
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Job Description
[{"Salary":null , "Remote_Job":false , "Posting_Title":"Production Support Engineer" , "Shift_Timing":"Rotational Shift, 24 X 5 (Including Night as per business requirement)" , "Is_Locked":false , "City":"Noida" , "Industry":"Software Product","Job_Description":" Broad Function:
We are seeking a Production Support Engineer who will be responsible for providing technical support to customers using Java-based applications and certain composition engines like Quadient, OpenText, etc. Provide optimal solutions for the core problems, code fixes, diagnose and fix operational issues.
Roles and Responsibilities:
Issue Resolution and SLA Adherence:
- Resolve complex issues with minimal downtime and adherence to SLAs.
- Perform RCA for critical failures and provide comprehensive documentation.
- Implement failover mechanisms for high availability during outages.
Automation and Predictive Analysis:
- Automate recurring tasks using Python, Bash, or other scripting tools.
- Configure proactive monitoring and alerts to minimize manual intervention.
- Use predictive analysis to identify and preempt potential failures. Technical Expertise:
- Troubleshoot databases (SQL/NoSQL) and optimize query performance.
- Work extensively with Kafka for messaging and Amazon EKS for container orchestration.
- Develop and maintain solutions using Java and Spring Boot.
Collaboration and Documentation:
- Conduct biweekly review meetings with stakeholders.
- Escalate critical issues to Level 2 with detailed analysis and logs.
- Maintain clear documentation of workflows, application flows, and resolution playbooks.
- Foster a collaborative team environment by sharing learnings and solutions.
Monitoring and Alerting:
- Configure tools like Prometheus, Grafana, or ELK for real-time system monitoring.
- Set up proactive alert systems to address potential system issues.
- Audit monitoring configurations to align with evolving system requirements.
New Feature Development and Maintenance: Collaborate with product teams to deploy new features effectively.
Requirements
Desired Candidate profile:- Bachelor degree in computer science or related field.
- 3+ years of experience in production support or related roles.
- Expertise in Java, SQL, Kafka, MongoDB.
- Proficiency in scripting languages like Python and Bash.
- Strong analytical and problem-solving skills with RCA and log analysis experience.
BenefitsThe company offers a range of employee benefits including:
- Cashless medical insurance for employees, spouses, and children
- Accidental insurance coverage
- Life insurance coverage
- Retirement benefits including Provident Fund (PF) and Gratuity
- ESI*
- Complementary meal coupons
- Company-paid transportation
- Sodexo benefits for income tax savings
- Paternity & Maternity Leave Benefit
- National Pension Saving
","Work_Experience":"3+ Years","Job_Type":"Full time" , "Job_Opening_Name":"Production Support Engineer","State":"Uttar Pradesh","Weekly_Off":"5 Day working with Saturday and Sunday off" , "Country":"India" , "Zip_Code":"201303" , "id":"85750000008354129" , "Publish":true , "Date_Opened":"2025-06-04" , "Keep_on_Career_Site":false}]
- Cashless medical insurance for employees, spouses, and children
- Bachelor degree in computer science or related field.
- Configure tools like Prometheus, Grafana, or ELK for real-time system monitoring.
- Conduct biweekly review meetings with stakeholders.
- Troubleshoot databases (SQL/NoSQL) and optimize query performance.
- Automate recurring tasks using Python, Bash, or other scripting tools.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Production, Manufacturing & EngineeringRole Category: EngineeringRole: Application EngineerEmployement Type: Full timeContact Details:
Company: FCI CCMLocation(s): Kolkata+ View Contact
Keyskills: Computer science Automation Production support Analytical Medical insurance Operations Technical support Monitoring SQL Auditing
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