Project Manager
- American Unit
- 9 - 10 years
- Hyderabad
- 2 days ago
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Job Description
Job Role: Technical Project Manager
Location : Hyderabad (Initial Hybrid)
Platform: MuleSoft API Platform OR/AND IBM App Connect Experience Required: 5+ Years in MuleSoft API Platform OR/AND IBM App Connect, Overall 10+ years of IT experience.
Job Summary:
We are looking for a dynamic and experienced Project Manager / Onsite Technical Coordinator with a strong background in MuleSoft API Platform or/and IBM App Connect to lead integration support programs, ensure service delivery excellence, and act as a liaison between business and technical teams. The ideal candidate should possess a combination of project management expertise, technical-functional knowledge, and client-facing experience to ensure smooth delivery and coordination of enterprise integration support services. This role requires onsite presence (or client coordination), stakeholder engagement, and coordination across offshore teams, with a focus on maintaining high-quality service standards and proactive issue resolution.
Key Responsibilities:
Client & Stakeholder Management Act as the primary point of contact for the client on integration support topics. Build strong relationships with business stakeholders, technical leads, and vendor teams. Ensure clarity of deliverables, timelines, SLAs, and ongoing improvement plans.
Project Management & Delivery Oversight Manage support engagements across MuleSoft API Platform or/and IBM App Connect ecosystems. Own end-to-end planning, execution, and delivery of support and minor enhancement projects. Ensure compliance with ITIL standards (Incident, Problem, Change Management). Coordinate across onshore and offshore teams, align priorities, and manage escalations. Track KPIs, SLAs, backlog grooming, and service reporting.
Functional & Technical Coordination Understand business processes and functional flows supported by APIs or App Connect integrations. Provide guidance to technical teams in debugging critical production issues. Review UAT/business validation readiness and cutover plans. Participate in solution reviews, support documentation validation, and deployment planning.
Risk, Compliance & Governance Proactively identify risks and drive mitigation planning. Participate in audits, RCA reviews, and monthly/quarterly business reviews. Ensure operational configuration (OCM) and control environments (OCE) are well-managed.
People & Communication Leadership Facilitate stand-ups, daily syncs, and steering committee discussions. Mentor junior team members and promote a culture of quality and ownership. Drive communication across distributed teams and ensure alignment with business priorities.
Required Skills & Experience: 5+ years of experience in enterprise integration projects involving MuleSoft or/and IBM App Connect.
- Strong understanding of API lifecycle, integration governance, and middleware platforms. Proven experience in managing support teams (L2/L3) and service delivery in agile or hybrid models.
Proficient in project management tools such as JIRA, MS Project, or ServiceNow.
- Solid understanding of Salesforce/SAP/Retail integrations is a plus. Good exposure to incident and change management practices under ITIL framework.
Preferred Qualifications:
MuleSoft or IBM App Connect certification (Functional or Technical) is a plus. Experience working with offshore delivery models and global clients.
Soft Skills:
Strong stakeholder and customer management capabilities.
Excellent verbal and written communication skills.
Proactive mindset with ability to work in high-pressure, fast-paced environments.
Ability to translate business needs into actionable technical tasks.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Project & Program ManagementRole Category: Technology / ITRole: IT Project ManagerEmployement Type: Full timeContact Details:
Company: American UnitLocation(s): Hyderabad
Keyskills: Mulesoft Integration Mulesoft Api Ibm Api Connect Mulesoft Anypoint Platform
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