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Associate @ Wipro

Home > Customer Success

 Associate

Job Description

Detailed duties and responsibilities:

Handles all aspects of assigned stations(s) including placing bumped spots, rearranging

spots on log in non-competitive slots, making sure all copies are turned in, adding daily

networks to log, changing computer data when necessary.

Produces daily commercial logs by obtaining information, importing orders, and

capturing commercial advertising schedules.

Enters commercial advertising schedules and maintains database by reviewing and

resolving error reports with the goal of optimizing revenue.

Interfaces with Sales Management regarding inventory issues.

Collaborates with management, Account Executives and Sales Support to ensure

commercial spots are executed in accordance with contract provisions.

Monitors changes and resolves Traffic department discrepancies.

Manages flow of information and service inquiries in Salesforce / Other CRM platforms.

Coordinates with other departments to maintain commercial inventory and to provide

billing information.

Updates Sales Managers on available inventory.

Plans and schedules to meet all required deadlines (daily, weekly and monthly).

Resolves problems among Sales, Continuity, Programming, Traffic, and Accounting.

Posts logs daily, prints log reports and files monthly.

Require flexibility in work schedules

May back up other Traffic Coordinators when sick or on vacation.

High level of accuracy and attention to detail

Usage of a web-based tool to update details by working with other teams over

email/chat/call.

Ability to prioritize duties and meet deadlines


24/7 rotational shift including night shift

5 days working 2 rotational week off

One way cab facility

Immediate joinner

Excellent English communication skill

No Notice Period

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: Wipro
Location(s): Chennai

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Keyskills:   english communication BPO Advertisement Planning voice process Ad Operations customer handling ms office customer support

 Fraud Alert to job seekers!

₹ 2-2.75 Lacs P.A

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