Associate Process Manager
- eClerx
- 6 - 10 years
- Hyderabad
- 3 days ago
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Job Description
We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting and excellent leadership skills, with 6-10 years of experience.
Roles and Responsibility
- Manage and oversee the daily operations of the process team to ensure efficiency and productivity.
- Develop and implement process improvements to increase quality and reduce costs.
- Collaborate with cross-functional teams to identify and prioritize project requirements.
- Analyze data and metrics to inform business decisions and drive process excellence.
- Train and guide team members on new processes and procedures.
- Monitor and control process performance to meet customer expectations.
Job Requirements
- Strong understanding of IT Services & Consulting industry trends and best practices.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and decision-making skills with attention to detail.
- Experience with process management tools and technologies.
- Ability to lead and motivate a team to achieve high performance goals.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations - OtherEmployement Type: Full timeContact Details:
Company: eClerxLocation(s): Hyderabad+ View Contact
Keyskills: daily operations Management cost reduction operations management data analysis team management it services process excellence customer service team handling business development sales process management team leading daily operations operations team handling
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