Senior Operations Manager
- Flipkart
- 10 - 18 years
- Bengaluru
- 3 days ago
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Job Description
About Flipkart
Flipkart is committed to the cause of transforming commerce in India through our investments in made-in-India technology innovations, customer-centric features and constructs, a diverse category landscape and a world-class supply chain. With a customer base of over 350 million, product coverage of over 150 million across 80+ categories, focus on generating direct and indirect employment and a commitment to empowering generations of entrepreneurs and MSMEs and a sustainable growth strategy Flipkart is maximising for our customers, stakeholders, and the planet at large!
Flipkart is a part of the Walmart-owned Flipkart Group, which also includes group companies Flipkart Health+, Myntra, and Cleartrip. The Group is also a majority shareholder in PhonePe, one of the leading Payments Apps in India.
About the Role
This role requires managing Mother Hub (Sortation Centers) operations. The incumbent would be heading a Region or state and managing middle mile operations, people and key stakeholders ensuring that the management expectations are met and the operations run smoothly without ambiguity. There would be a team of Assistant Managers Reporting under this position. The role will report to Facility Manager.
About the Team
Motherhub (MH) acts as an aggregation and sortation center for moving shipments from Fulfilment centers (FC) and Seller clusters to Delivery hubs across the network.
You are responsible for:
Spearheading Sortation Centre Central/Zonal Operations for Flipkart.
Planning, Design, Operationalization of New Sortation centers.
Monitor MH Operations and identify improvement opportunities.
Work closely with Logistics and Retail Operations Heads in reviewing and optimization of the distribution network.
Work with External Supply Chain experts to implement global supply chain initiatives within Flipkart. Accountable for Planning, Design, Operationalization of new optimized delivery networks and delivery flexibility with the help of central teams.
Drive continuous improvement and operationalize Business process Innovation.
Develop, mentor and motivate the team spread across locations to achieve higher goals.
Qualification
Graduate (preferred candidates from Tier I/II MBA institutes)
8+ years of experience in Supply Chain/Manufacturing/Warehousing/Logistics Operations
Should have managed a large team of On-Rolls and Off rolls (1000+) 24/7 Shift.
Experience in the Sort center is preferred.
Manage IR issues on the floor Inside and outside issues.
Having strong knowledge of operational issues. High level of accountability and responsibility.
Strong People Orientation and skills to manage a large team
To succeed in this role, you should have the following:
Proactive engagement to solve customer issues before they escalate, a keen ability to gather and act on customer feedback to drive customer experience improvements, and the agility to adapt strategies in real-time to meet evolving customer needs.
Continuously strive to improve accuracy of delivery, speed & efficiency of operations & visibility of touchpoints.
Success in this role is measured not only by individual performance but also by the ability to contribute to a culture of Customer Obsession that aligns with our strategic goals as a leading e-Commerce organization.
Why work with us?
At Flipkart, we promise to maximize what you care about the most. Youll get an opportunity to leave a mark and create your own legacy, youll have freedom to experiment, learn and grow, youll get to work with the best in our inclusive teams and experience our culture of care to ensure that you can focus on doing your best work.
Every Flipster is a Maximiser - Curious, Audacious, Entrepreneurial, Purpose-Driven, Excited By Big Challenges, A Team Player and Inclusive. If this is who you are, then Flipkart is the place where you can thrive.
We understand that your own aspirations and journeys are unique. So you choose what you want to maximise, and we provide you the platform for it. Because when you maximise, we maximise.
Visit our career site to know more about what it means to work at Flipkart.
Job Classification
Industry: Internet (E-Commerce)Functional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Head - OperationsEmployement Type: Full timeContact Details:
Company: FlipkartLocation(s): Bengaluru
Keyskills: Warehouse Operations Logistics Operations Supply Chain Operations
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