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Customer Care - Executive/Sr. Executive @ Hexaware Technologies

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 Customer Care - Executive/Sr. Executive

Job Description

Roles and Responsibilities

  • Handle customer queries via phone calls, emails, and chats with a focus on resolving issues efficiently.
  • Provide excellent customer service by listening actively, empathizing with customers' concerns, and offering solutions promptly.
  • Work effectively in a fast-paced environment while maintaining accuracy and attention to detail.

Desired Candidate Profile

  • 0-3 years of experience in BPO or call center operations (preferably international voice process).
  • Excellent English language proficiency for effective communication with customers worldwide.
  • Ability to work flexible shifts including rotational shifts as per business requirements.
  • Strong problem-solving skills for resolving complex customer queries quickly.

Contact - Zoya - 8355907***

Email- Zo**f@he*****e.com

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Full time

Contact Details:

Company: Hexaware Technologies
Location(s): Mumbai

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Keyskills:   Customer Service Solving Queries Voice Process Customer Handling International Voice Process

 Fraud Alert to job seekers!

₹ 50,000-3 Lacs P.A

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Hexaware Technologies

Hexaware BPS is a unit of Hexaware Technologies Ltd. We are currently staffed at 2000+ people across Navi Mumbai (Mahape) Chennai, Nagpur and US. Ranked 15th in the NASSCOM Top 20 IT Software & Services Exporters from India, we also rank among the Top 20 Best IT employers in India by DQ-IDC fo...