Digital CRM Functional
- Einfochips
- 10 - 15 years
- Pune
- 3 months ago
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Job Description
Position: Digital CRM Functional Job Description: Location: IN-KA-Bangalore, India (SKAV Seethalakshmi) GESC Time Type: Full time Job Category: Information Technology
What you will be doing:
- Gather information and document business requirement document for any new requirements/change requests
- Elicit, analyze, specify and verify business requirements / features/user stories created by other business analysts
- Responsible for understanding the business needs, requirement analysis, identifying business solutions and validating the pros and cons of the solutions options
- Participate and lead requirement gathering workshops
- Identify improvement opportunities (proactive and reactive)
- Elicit and clearly document business and systems requirements
- Assess business process and system inefficiencies
- Demonstrated fluency in business processes and process differentiation
- Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes
- Understand and negotiate needs and expectations of multiple stakeholders
- Serve as a liaison between Operations and IT to assist or gather business requirements needed for system modifications, enhancement and implementations
- Create and maintain issue logs, meeting minutes, meeting schedules, project summaries and updates.
- Meet with project team regularly to review project deliverables and deadlines
- Develop and execute test plans
What we are looking for :
- Atleast 10+ Years of experience as a Business Analyst
- Experience on CRM Domain on Digital transformation initiatives
- Experience on CRM Domain
- Must have experience working on large scale projects as well as handling day-to-day operational requests from the business
- Data analysis - Must have proficiency with SQL, Microsoft Excel
- Strong analytical skills
- Excellent written and verbal communication skills - must be able to communicate fluently in English both verbally and in writing
- Experience working on agile methodology projects with highly volatile requirements
- Ability to work independently, as well as part of a team
- Detail oriented and self-starter with strong written and interpersonal skills
- Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users
- Strong attention to detail and excellent problem-solving skills
- Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and delivery teams
- Experience as a Certified Scrum Master would be an advantage
Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 133 and one of Fortune Magazine s Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2024 sales of USD $27.9 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at www.arrow.com . .
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Quality Assurance and TestingRole: Head - QAEmployement Type: Full timeContact Details:
Company: EinfochipsLocation(s): Pune+ View Contact
Keyskills: Business process Data analysis Excel Business analysis Scrum Agile methodology Business solutions Information technology SQL CRM
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