Client Account Advisor : WFO : Baner - Rewise Global
- Rewise Analytics
- 1 - 2 years
- Pune
- 10 days ago
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Job Description
Client Account Advisor : WFO : Baner - Rewise Global Client Account Advisor : WFO : Baner Client Account Advisor role is designated as Field Account Manager internally. If you have experience in logistics, customer service, the demands of shipping to major retailers, and the use of related technology we would love to hear from you!
Mode : Work from Office
Shift: 6.30pm to 3.30am
Responsibilities : The Client Account Advisor will provide day-to-day management for clients who ship orders to major retailers requiring EDI (electronic data interchange), boutique and e-commerce consumers. The position reports to the Manager of Client Services. Other duties include:
- Cultivating client relationship with day-to-day contacts.
- Providing ongoing client/relationship management support by participating in quarterly business reviews.
- Empowering clients on self-service and best practices via training and documentation.
- Handling all aspects of relationships with our client and their customers, including responding to phone and email inquiries in a timely manner.
- Liaisoning with internal departments to ensure customer needs are met.
- Monitoring daily orders carefully to help ensure service is made.
- Coordinating with warehouse teams regarding servicing client accounts & order fulfillment processes
- Updating routing requirement documentation & dedicated processes for each customer
- Managing inventory control and order fulfillment computer systems, error processing/ reporting/remediation, daily reporting
- Researching and communicating transportation options and costs to clients
- Providing client requested reporting
- Investigating potential chargebacks
- Reporting customer returns, returns to vendors, etc.
- Other administrative functions as needed
Qualifications:
-Graduation in any stream
-PG / MBA in SCM would be an advantage.Hands-on computer knowledge, excellent verbal/written English communication skills.
-Attention to detail and excellent time management.
Additional requirements:
- Computer experience and strong MS Excel skills is a must, as candidate will work directly with both front-end and back-end computer systems.
- College education is preferred.
- 1-2 years of warehouse experience strongly preferred.
- Salesforce experience strongly preferred.
- Beauty, apparel, or related consumer product industry client service experience a PLUS.
- Strategic thinker with exceptional analytical skills.
- Great communicator with exceptional customer service skills.
- A great attitude and great work ethic are an absolute must!
We offer competitive compensation, benefits and great work culture. for your better Product management.
We turn data into clarity, strategy, and success . Our AI and ML solutions cut through the noise, transforming raw data into actionable intelligence.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations - OtherEmployement Type: Full timeContact Details:
Company: Rewise AnalyticsLocation(s): Pune+ View Contact
Keyskills: Product management Administration Front end Inventory control EDI SCM Analytics Monitoring Logistics Salesforce
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Rewise Analytics
Rewise Analytics & Technologies Pvt. Ltd. ReWise Analytics & Technologies is a midsized IT Solutions company based out of Pune, India. The Company has customers in USA, UK, and Australia for its IT Services and Products.
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