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NOC Monitoring Engineer @ Sopra Steria

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 NOC Monitoring Engineer

Job Description

Roles and Responsibilities

  1. Team Member supporting NOC operations for continuous monitoring of Global IT Infrastructure (24x7) and services.
  2. Proactive alerting and notifying stake holders during critical incidents and escalations.
  3. Contributing towards ensuring IT uptime, and documentation.
  4. Validating for desired performance and health status of all monitoring tools deployed in NOC
  5. Generating reports related to availability, performance and capacity bottle necks at desired intervals as per operational requirements and on need basis.
  6. Logging of incidents and events based on appropriate categories using ticketing tool and assigning it to the appropriate stake holders for resolution
  7. Notifying incidents events using appropriate communication channels
  8. Provide appropriate inputs to stake holders during Major incidents
  9. Participate in all review forums to enhance process and procedure involving NOC operations

Technical Skills

  1. Knowledge of common monitoring tools and ability to interpret their metrics and ITSM tool
  2. Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc. and devices routers, palo alto, checkpoint etc.
  3. Knowledge in routing, switching and TCP/IP troubleshooting techniques.
  4. Basic knowledge of the OSI model, diagnostic skills.
  5. Knowledge of Linux , Windows, command line and system diagnostics

Total Experience Expected: 01-02 years

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Hardware & Networks
Role Category: IT Network
Role: System Administrator / Engineer
Employement Type: Full time

Contact Details:

Company: Sopra Steria
Location(s): Chennai

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Sopra Steria

Sopra Steria India Ltd Sopra Steria, a European leader in digital transformation, provides one of the most comprehensive portfolios of end-to-end service offerings on the market: consulting, systems integration, software development, infrastructure management and business process services. Sopra...