IT Customer Service Representative @ Accenture

Job Description

Project Role :IT Customer Service RepresentativeProject Role Description :Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration. Must have skills :Critical Incident Management
Good to have skills :NAMinimum 0-2 year(s) of experience is required
Educational Qualification :15 years full time education
Summary:As an IT Customer Service Representative, you will manage the delivery of IT production systems and services. Your typical day will involve driving incident, issue, and outage management, as well as conducting investigations and facilitating restoration efforts to ensure seamless operations and customer satisfaction. You will engage with various stakeholders to address concerns and provide timely solutions, contributing to the overall efficiency of IT services.
Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in documenting incidents and resolutions to enhance team knowledge.- Collaborate with cross-functional teams to ensure effective communication during incident management.
Professional & Technical
Skills:

- Must To Have
Skills:

Proficiency in Critical Incident Management.- Good To Have
Skills:

Experience with IT service management tools.- Strong analytical skills to assess incidents and identify root causes.- Ability to communicate effectively with technical and non-technical stakeholders.- Familiarity with ITIL framework and best practices in incident management.
Additional Information:- The candidate should have minimum 0-2 years of experience in Critical Incident Management.- This position is based in Hyderabad.- A 15 years full time education is required.Qualification15 years full time education

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Service
Employement Type: Full time

Contact Details:

Company: Accenture
Location(s): Hyderabad

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Keyskills:   service management customer service critical incident management incident management itil major incident management project management problem management change management itil certified servicenow itsm service delivery root cause