Lead Partner
- Chai Point
- 0 - 5 years
- Chennai
- 24 hours ago
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Job Description
Job Title: Lead Partner Chai Vending Machines Deployment
Location: Chennai
Department: VaaS Operations / Field Deployment
Reports To: Cluster Partner
Role Summary:
We are looking for a hands-on and process-driven Lead Partner to manage and scale the deployment and servicing of chai vending machines across a defined territory. This role involves overseeing machine installation, daily operations, inventory management, and ensuring high uptime and customer satisfaction at every location.
Key Responsibilities:
Machine Deployment & Installation
- Coordinate site surveys, machine delivery, and installation at partner locations (offices, colleges, hospitals, transit hubs, etc.).
- Work with logistics, technical teams, and third-party vendors to ensure timely and high-quality setup.
Operational Management
- Monitor machine performance, hygiene, and servicing schedules to ensure smooth day-to-day functioning.
- Ensure timely replenishment of chai premixes, consumables, and inventory.
- Maintain high uptime and respond rapidly to breakdowns or service requests.
Team & Vendor Oversight
- Manage a team of field executives, technicians, or third-party service providers.
- Implement SOPs for maintenance, quality checks, and customer escalations.
- Train on-ground staff on machine operations, hygiene, and customer interaction.
Customer & Partner Engagement
- Act as the local point of contact for client relationship management.
- Gather feedback from partners and end users to improve service levels.
- Ensure contract SLAs are met and sites are serviced as per commitments.
Reporting & Metrics
- Track and report key KPIs: machine uptime, refill cycles, service turnaround times, and customer satisfaction.
- Use data to forecast demand, optimize refill routes, and reduce downtime.
Key Requirements:
- Experience: 36 years in field operations, vending, foodservice, QSR, logistics, or facility management.
- Skills: Field team handling, basic technical understanding of vending machines, inventory control, vendor management.
- Tools: Comfortable using mobile apps, CRM/ops dashboards, Excel or Google Sheets.
- Mindset: Ownership-driven, customer-first, highly responsive and resourceful.
- Language: Fluent in local language + English/Hindi preferred.
- Education: Any graduate; Diploma in engineering/technical services is a plus.
What We Offer:
- Opportunity to work in a fast-scaling chai-tech startup revolutionizing how India consumes chai.
- Full ownership of regional operations with high autonomy.
- Competitive compensation, performance incentives, and growth path into regional leadership roles.
Job Classification
Industry: Hotels & RestaurantsFunctional Area / Department: Production, Manufacturing & EngineeringRole Category: Operations, Maintenance & SupportRole: Site SupervisorEmployement Type: Full timeContact Details:
Company: Chai PointLocation(s): Chennai
Keyskills: Vendor Management Inventory Control Field team handling basic technical understanding of vending machines
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A team of Tech-savants, we simplify complexities in the technology realm.\r\nWe design, build, and grow products / solutions for enterprise, mobile, analytics, cloud and security.
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