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Process Manager @ eClerx

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 Process Manager

Job Description

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, the candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.Process Manager Role and responsibilities
  • Working with operations to identify project/process improvement opportunities which can start from a simple excel based solutions and can reach up to machine learning.
  • Mentoring/Leading Projects till the needle is moved
  • Execute and lead projects delivering tangible results for the business
  • Develops metrics that provide data for process management and indicators for future improvement opportunities through Lean Six Sigma
  • Supporting Kaizen activities
  • Internal/Risk Audits, Lean Six sigma project management, TQM - Total Quality Management
  • Updating progress on projects to senior stakeholders

  • Technical and Functional Skills:
  • Should have 8+ years of experience
  • Understanding & implementation experience of LEAN Six Sigma methodologies like DMAIC, DMADV(Six sigma green belt certified, Black belt trained)
  • Internal/Risk Audits, Lean Six sigma project management, TQM - Total Quality Management
  • Execute and lead projects delivering tangible results for the business
  • Planning and organizing skills, Analytical ability, Attention to details, Decision-making, Good communication.
  • Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: Quality Assurance
    Role Category: Business Process Quality
    Role: Process Excellence / Six Sigma Manager
    Employement Type: Full time

    Contact Details:

    Company: eClerx
    Location(s): Hyderabad

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    Keyskills:   Process Management six sigma project management dmaic six sigma green belt certified internal control lean six sigma ifc mentoring auditing accounting business planning internal audit kaizen tqm risk based audits quality management lean sox

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