Hiring For Agency Manager, Recovery Chennai & Tamilnadu location @ Smfg India Credit

Job Description

Urgent openings for Agency Manager Recovery with hands-on experience in managing third-party agencies, collections teams, and recovery channels in Chennai, Coimbatore, Salem, Tirrupur, Kumbakonam & Trichy location.

Role & responsibilities

Agency Management:

• Handle a network of recovery/collections agencies within the assigned territory.
  
• Onboard, train, and review performance of recovery partners.
  
• Ensure adherence to SLAs, compliance, and fair collection practices.
  
• Recovery Operations:
  
• Monitor and drive recovery performance on delinquent portfolios (Buckets: 30+, 60+, 90+, written off cases).
  
• Develop and implement recovery strategies to maximize collections efficiency.
  
• Execute field recovery actions including skip tracing, settlements, legal recoveries where required.
  
• Channel Performance:
  
• Analyze agency/channel productivity and optimize recovery costs.
  
• Ensure recovery agents are well-informed, trained, and aligned with company standards.
  
• Initiate corrective actions in case of underperformance.
  
• Compliance & Reporting:
  
• Ensure compliance with regulatory guidelines and company policies.
  
• Maintain MIS and daily/weekly performance reports.
  
• Collaborate with legal, risk, and credit teams as required.

Preferred candidate profile

• Graduate/Postgraduate in any discipline.
  
• 3 to 8 years of experience in collections/recovery, with strong exposure to agency/channel handling.
  
• Familiarity with retail finance, unsecured loans, two-wheeler loans, microfinance, or Commercial Vehicle is a plus.
  
• Ability to travel extensively and manage field recovery operations.

Perks and benefits

Salary is not constrain for right person, interested candidate can drop your resume to yu*******k@sm******a.com /

8976918***

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Collections field collections Collections Process Debt Recovery Recovery