Process Developer, Retirement Services
- Genpact
- 5 to 9 Yrs
- All India
- 4 days ago
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Job Description
- Genpact is a global professional services and solutions firm dedicated to delivering outcomes that help shape the future. With a workforce of over 125,000 individuals in more than 30 countries, we are fueled by curiosity, agility, and a commitment to creating enduring value for our clients. Our purpose, which is the relentless pursuit of a world that functions better for people, drives us to serve and transform leading enterprises, including the Fortune Global 500, leveraging our extensive business and industry expertise, digital operations services, and proficiency in data, technology, and AI. We are currently seeking applications for the role of Process Developer, Retirement Services (Compliance Testing). This position requires a willingness to work in flexible shifts throughout the year. As a member of the team, you must exhibit proactive, positive, patient, and effective communication while seeking clarifications and approach problem-solving with a customer-centric mindset. Responsibilities: - Handle High Complex Testing, research, and reporting as per alignment. - Monitor Compliance Plan Queue, ensuring all activities are completed within TAT. - Conduct additional quality checks to ensure end-to-end Plan Testing is done with 100% quality initially. - Collaborate with other Operations groups to ensure follow-up testing activities are completed within deadlines. - Coordinate with internal departments on application or hardware issues related to daily functions. - Support in meeting Service Level Agreements for TAT, utilization, productivity, and quality. - Maintain and analyze process queue status and reports as assigned. - Participate in and share information with all associates through regular team meetings as per assigned responsibility. - Resolve queries for new hires in the group as assigned. - Develop a strong understanding of Compliance processes and core recordkeeping systems, including how they operate and interconnect. - Analyze existing systems and processes to identify gaps and opportunities for cost, quality, and process enhancements. Qualifications: Minimum Qualifications / Skills: - Relevant experience in the US Retirement Compliance Domain. - Hands-on experience with research in Relius suite of products. - Strong understanding of financial services industry concepts and terminology, particularly in Retirement (DC). - Previous Compliance Testing knowledge and transition experience. - Proficiency in Queue management. - Proficiency in MS Office applications (Word, Excel, PowerPoint, Teams, etc.). - Can-do attitude, ability to work in a team environment, and adapt to change. - Willingness to work in shifts. Preferred Qualifications / Skills: - Intermediate skills in MS Excel and MS Word. Shift Details: - Evening Shift with timings from 3:30 PM to 1:30 AM (IST). - Fixed Shifts: Yes - Weekends Off: Yes - OJT: N/A - Location: Remote This position is based in Gurugram, India and is a full-time role requiring at least a Bachelor's degree or its equivalent. The job was posted on June 27, 2025, at 8:25:35 AM, with an unposting date of July 27, 2025, at 1:29:00 PM. The primary skills for this position fall under Operations, and it is categorized as a Full-Time job.,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Process Developer, Retirement ServicesContact Details:
Company: GenpactLocation(s): All India+ View Contact
Keyskills: Compliance Testing Queue management
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