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Service Line Executive /Financial Counsellor - Noida @ Rhea Healthcare

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 Service Line Executive /Financial Counsellor - Noida

Job Description

Role & responsibilities

  • Build personalized relationships with customers - Point of Contact for customers

- works closely with Consultants to ensure customers are looked after seamlessly

- understands customer expectations through detailed dialogue;

- shares information transparently, offers the best options; coordinates with all related services;

- explains in detail the financial aspects; up-sells product when applicable;

- ensures extended service engagement post delivery services; vaccinations

Responsible for tracking & conversion of EDD.


Preferred candidate profile

- Thorough product and services knowledge, communicate the key differentials confidently.

- Strong computer skills - good knowledge of software; excel workbook.

- Ability to plan & execute work.

- Documentation accuracy - in data collation & update.

- Communicates in a convincing & empathic style; compelling written & oral communication

- Fluency in English and Regional language

- Persuasive interpersonal skills ; intuitively understands customers and enjoys assisting them

- Demonstrated leadership potential; ability to collaborate with and influence colleagues

- Results oriented and able to work in a fast-paced environment

- Sharp eye for detail; proactively completes tasks and activities

Job Classification

Industry: Medical Services / Hospital
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Service
Employement Type: Full time

Contact Details:

Company: Rhea Healthcare
Location(s): Noida, Gurugram

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Keyskills:   customer relations guest relations Patient Care Front Desk Patient Counselling GRE Counselling

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Rhea Healthcare

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