AM - Customer care
- Genpact
- 5 to 9 Yrs
- 6 days ago
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Job Description
- As an Assistant Manager in the Customer Service department at Genpact, you will play a crucial role in driving continuous improvement and developing strategies to help your team achieve organizational goals. Your responsibilities will include monitoring team members, providing guidance as needed, managing day-to-day operations, and building reports to update the company on the team's progress. You will also be responsible for building rapport with internal and external stakeholders, dealing with any issues that arise during shifts promptly and professionally, ensuring the delivery of high levels of customer service at all times, and assisting the Manager in effectively running the business. Additionally, clear communication of instructions to team members will be a key aspect of your role. To excel in this position, you should possess a graduation degree in any stream except B.Tech and Technical Graduation & Law, along with meaningful experience in Insurance Operations related to Customer Service backend operations for Group Disability, Employee Benefit, or Worker Compensation products. You should have experience in Team Handling with a proven track record of managing 15 to 20 resources and maintaining an engaged workforce. Proficiency in MS Excel, MS Word, and MS PowerPoint is essential, as well as the ability to perform root-cause analysis for process gaps and a collaborative approach towards issue resolution with stakeholders and peers. An understanding of Insurance terminology and the ability to crunch data with a data-driven and fact-based approach will also be beneficial. Preferred qualifications for this role include good analytical and problem-solving skills, effective communication abilities both verbally and in writing, and a demonstrated ability to build strong working relationships with clients and internal stakeholders. If you are looking to join a dynamic team at Genpact and contribute to the organization's success, apply for the Assistant Manager position in Customer Service today.,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: AM - Customer careContact Details:
Company: GenpactLocation(s): Jaipur,+ View Contact
Keyskills: Customer Service Continuous Improvement Team Management Data Analysis Insurance Operations MS Excel MS Word MS PowerPoint Root Cause Analysis Problem Solving Communication Skills
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